Metrics-driven leader of people with almost 3 years of experience as a Senior Manager in Supply Chain, driving results in the area of reverse logistics. Tactical and solutions-driven Senior Operations Leader fortified by over 20 years of experience in the US Military and Defense industries, demonstrating the competitive drive to consistently exceed operational objectives. Keen ability to think analytically, communicate effectively, and deploy lean principles that drive efficiency and cost containment. Highly adept at identifying and establishing new process enhancements that streamline workflow and comprehensive quality assurance protocols to ensure compliance with business regulations. Proven track record of implementing training methods that optimize performance, strengthens engagement, and bolsters team morale.๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐: โ Operations Managementโ Business Strategyโ Organizational Leadershipโ Executive Communicationโ Product Technologyโ Workforce Managementโ Training & Developmentโ Service Excellenceโ Employee Retention โ Workflow Optimizationโ Policy Development โ Quality Controlโ Project Managementโ Program Managementโ Employee Relationsโ Performance Managementโ Inventory Managementโ Risk Managementโ Compliance Managementโ Vendor Relationsโ Logistics Management ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐:TS/SCI Security Clearance | US Army๐๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐:Lean Six Sigma Graduate Certificate | Western Kentucky University ๐๐๐๐๐๐๐๐๐:Master of Arts, Management and Leadership | Liberty UniversityBachelor of Science, Technical Communications | Purdue University GlobalAssociate of Science, Applied Technologies | Central Texas College ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐:Microsoft Word | Excel | PowerPoint | Access | Teams | Outlook | Office 365 | SharePoint | Mac OS | Windows | IOS
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Operations ManagerDp WorldUnited States -
Operations ManagerAmazon Jul 2024 - PresentAtlanta Metropolitan AreaOperations Managers at Amazon are our โleader of leadersโ responsible for 3-7 front-line exempt Supervisors and have additional responsibility for 200-400+ hourly associates. A strong background in mentoring, training, and development is essential! Iโd encourage you to think about how you have personally developed a people manager on your team.Driver of continuous and large-scale process improvements for an Inbound, Outbound, or specialty process within a 900,000+ square foot complex facility. Creating and maintaining quality control/best work practices is key for us here at Amazon. -
Distribution Center Assistant General ManagerThe Home Depot Sep 2021 - Feb 2024Mcdonough, Georgia, United StatesThe Distribution Center (DC) Assistant General Manager (AGM) is responsible for the supervision of a team of DC Operations Managers in the inbound, Warehouse, Outbound, and Office Operations. The DC AGM works with the General Manager to develop strategies and objectives to maximize productivity and leverage expenses for The Home Depot distribution center. ๏ง Improved over productivity and process flow, over the entire value stream by resetting and reorganizing bulk sort operations.๏ง Redesigned and relocated multiple departments throughout the facility, resulting in increased flow and efficiencies. ๏ง Fostered a โcan doโ climate that resonated with all associates, which led to numerous innovative strategies designed to improve flow and productivity. -
Distribution Center Operations ManagerThe Home Depot May 2021 - Sep 2021The Distribution Center (DC) Inbound Operations Manager is responsible for Inbound Operations (Unloading and Receiving). Responsible for the supervision and mentoring of 5 DC Supervisors and 70 Associates. The DC Inbound Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing productivity and leverage expenses for The Home Depot distribution center. DC Inbound Operations Managers must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the DC success. โช Improved productivity, in terms of the number of trailers unloaded per shift, to 40 plus routinely, many times going over 45. This was accomplished largely by working alongside associates in every area on the inbound dock, and through the use of simple techniques such as clearly communication the goal and writing that daily goal and our current accomplishments on a white board and updating it throughout the day.โช Improved the overall climate of the Inbound Team by using a team-focused approach leadership by encouraging supervisors to make decisions and supporting them through across the entire spectrum of leadership through successes of failures.โช Personally audited several standing processes and discovered significant breakdowns which lead to the standardization of policies and procedures while eliminating operational redundancies, streamlining existing processes, reducing waste, and unsafe practices. -
Senior Operations Manager (Division Command Sergeant Major, First Army Division East)Us Army Jun 2018 - Sep 2020Ft Knox,Ky๐๐ฉ๐ฆ ๐๐ ๐๐ณ๐ฎ๐บ'๐ด ๐ฎ๐ช๐ด๐ด๐ช๐ฐ๐ฏ ๐ช๐ด ๐ต๐ฐ ๐ง๐ช๐จ๐ฉ๐ต ๐ข๐ฏ๐ฅ ๐ธ๐ช๐ฏ ๐ฐ๐ถ๐ณ ๐๐ข๐ต๐ช๐ฐ๐ฏ'๐ด ๐ธ๐ข๐ณ๐ด ๐ฃ๐บ ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ช๐ฏ๐จ ๐ฑ๐ณ๐ฐ๐ฎ๐ฑ๐ต, ๐ด๐ถ๐ด๐ต๐ข๐ช๐ฏ๐ฆ๐ฅ ๐ญ๐ข๐ฏ๐ฅ ๐ฅ๐ฐ๐ฎ๐ช๐ฏ๐ข๐ฏ๐ค๐ฆ ๐ข๐ค๐ณ๐ฐ๐ด๐ด ๐ต๐ฉ๐ฆ ๐ง๐ถ๐ญ๐ญ ๐ณ๐ข๐ฏ๐จ๐ฆ ๐ฐ๐ง ๐ฎ๐ช๐ญ๐ช๐ต๐ข๐ณ๐บ ๐ฐ๐ฑ๐ฆ๐ณ๐ข๐ต๐ช๐ฐ๐ฏ๐ด ๐ข๐ฏ๐ฅ ๐ด๐ฑ๐ฆ๐ค๐ต๐ณ๐ถ๐ฎ ๐ฐ๐ง ๐ค๐ฐ๐ฏ๐ง๐ญ๐ช๐ค๐ต ๐ช๐ฏ ๐ด๐ถ๐ฑ๐ฑ๐ฐ๐ณ๐ต ๐ฐ๐ง ๐ค๐ฐ๐ฎ๐ฃ๐ข๐ต๐ข๐ฏ๐ต ๐ค๐ฐ๐ฎ๐ฎ๐ข๐ฏ๐ฅ๐ฆ๐ณ๐ด.Reported to the Commanding General, First Army Division East with a budget expenditure of $1.2M and oversees 6 direct reports across training and compliance to enhance operational readiness of the US Army National Guard and Army Reserve for five divisions consisting of 52 auxiliary agencies throughout 27 states. โช Provided oversight and leadership to staff in alignment with standardized policies and procedures while eliminating operational redundancies, streamlining existing processes, reducing waste and unsafe practices.โช Established and maintained relevant controls and feedback systems to monitor cross-functional performance data; captured and summarized detailed compliance reports for divisional leaders.โช Revitalized the training program by implementing a mobile team, modernized certification process, and simulation systems; reduced training to 3 days enabling certification of US Army Reserve trainers for the first time. โช Executed the accreditation process of 1,200 trainers and enforced regulatory standards throughout 5 facilities to ensure the safe deployment/return of over 13k military resources and equipment during tensions with N. Korea. -
General Manager | Installation Command Sergeant Major, Fires Center Of Excellence & Fort SillUs Army Jul 2016 - Jun 2018Fort Sill, OkUnder the direction of the Commanding General, US Army Fires Center of Excellence and Fort Sill, with a budget of $3.5M, led 10 direct reports engaged in project leadership, navigating vendor relationships, and procurement of equipment/supplies to reinforce the total Army enlisted strength across Air Defense and Field Artillery activities. โช Constructed a project team and coordinated requirements with internal partners across 5 units and Defense Industry vendors to optimize cannon artillery (Paladin Howitzer); improved functionality and doubled the maximum target range. โช Sanctioned the technology roadmap and steered personnel through procurement and testing of a new short-range air defense weapons platform (Stryker) project that enhanced the speed and stability of the turret. โช Presided over technical provisions and led a team through tactical combat testing of 2 laser-enabled platforms to deliver a solution that circumvented the common threat of unarmed aerial vehicles in modern combat. โช Facilitated routine equipment and machinery audits supporting mission-critical assets and maintenance for strategic deployment. -
Operations Manager | Brigade Command Sergeant Major/Command Sergeant MajorUs Army Aug 2011 - May 2016Ft Campbell, KyReported to the Commander, with budgetary oversight of $25K and managed 5 direct reports immersed in the strategy, implementation, and standardization of individual, team, and large-scale comprehensive training activities. โช Formulated and guided a tactical headquarters of 2100 staff members and procured Division Artillery assets to synchronize field training for operational deployment.โช Initiated complex contract negotiations and defined service level agreements with vendors, ensuring the completion of daily operational requirements; reported project updates and benchmarks to key stakeholders across the unit.โช Implemented and regulated vendor policies, procedures and upheld adherence to applicable laws, governing agencies, and contractual agreements.โช Maintained a real-time database for asset reporting and distributed inventory sheets for procured supplies. โช Spearheaded the strategic planning and execution of training procedures to realize the solidarization of 2K civilians within two years. -
Command Sergeant Major,2Nd Battalion 5Th Field Artillery, Fort Sill, OkUs Army Sep 2011 - Jul 2012Ft Sill, OkCommand Sergeant Major of a 155mm, self-propelled M109A6 (Paladin) Fires Battalion assigned to 214th Fires Brigade, with a world-wide contingency mission; responsible for health, welfare, and morale of 505 Soldiers including well-being for Family members; mentors 200 NCOs on all aspects of leadership and oversees the Battalion NCO Professional Development Program; responsible for enlisted Soldier management and the NCOER program; advises the Battalion Commander on all Soldier issues. -
Assistant Director | Regional Support Command โ South Command Sergeant MajorUs Army Jun 2010 - Aug 2011South Kandahar, AfghanistanReported to the Commander, with a 170M$ budget, oversaw 5 direct reports across a Combined Joint Command division totaling 260 military resources and coalition partners engaged in training methods and logistical equipment disbursement for all Afghan international alliances. โช Interfaced with 5 Southern Afghanistan training sites, US State/Military Depts., and Civilian agencies to orchestrate the immediate expansion of Afghan National Forces upon request of the US government.โช Successfully secured and governed an expanded budget of $77.5M to manage engineering, logistical contracts, develop new training facilities and existing architectures. โช Led the strategy to equip, train, and build out Coalition partners; provisioned Afghan instructors to enable the mobilization/readiness of 6k new soldiers and 3k Border Police to increase Security Forces. โช Formulated and implemented a web-based inventory system and incorporated GPS tracking tag technology to monitor the distribution of $200k in new equipment while recovering $500k in previously unaccounted for material. -
Command Sergeant Major, Regional Support Command - South (Ntm-A)Us Army Jun 2010 - Jun 2011Kandahar, AfghanistanSenior enlisted leader for a Regional Support Command, a brigade level joint combined command comprised of 260 Soldiers, Sailors, Airmen, Marines, and coalition partners missioned to train, sustain, equip, and maintain all Afghan National Security Forces in southern Afghanistan; advises the commander on all matters related to enlisted personnel; directly supervises and mentors 21 noncommissioned officers in the daily performance of their duties; serves as president of enlisted boards for all assigned, OPCON, and TACON personnel; assists the commander with the stewardship of Afghan Security Force Fund expenditures in excess of $170 million. -
Command Sergeant Major, 2Nd Battalion 305Th Field ArtilleryUs Army May 2009 - Jun 2010Camp Shelby, MsSenior enlisted advisor assigned to a Field Artillery Training Support Battalion whose mission is to conduct post-mobilization collective training for Army National Guard, Army Reserve, and Joint Service elements from across the United States; advises the Battalion Commander on all Soldier issues; provides senior enlisted observer controller fires-specific pre and post-mobilization support to Army National Guard Field Artillery units; responsible for the health, welfare, and training of 70 NCOs; oversees the Battalion NCO Professional Development Program; responsible for personnel management and equipment readiness valued in excess of $7,000,000. -
Operations Sergeant Major, 177Th Armored BrigadeUs Army Jul 2008 - May 2009Camp Shelby, MsServes as the Brigade Operations Sergeant major of a multi-component Training Support Brigade in First Army, consisting of more than 1,163 Soldiers in six battalions located at the Army's largest post mobilization training site, Camp Shelby, MS; serves as principal NCO to supervise the processing of operations and intelligence information; plans, coordinates, and supervises activities pertaining to organizations, training, and lane training exercises; edits and prepares tactical and training materials; responsible for the health/ welfare, discipline, training and professional development of 49 Soldiers and six civilian employees; responsible for $550,000 in equipment -
Brigade Rear Detachment Sergeant Major, 4Th Brigade 10Th Mountain DivisionUs Army Aug 2007 - Jul 2008Ft Polk, LaServes as Noncommissioned officer in charge for a Brigade Rear Detachment in Support of the 10th Mountain Division (Light Infantry); responsible for providing guidance to the Rear Detachment Commander for all planning, coordinating, and management of the brigadeโs Soldiers in their daily functions; ensures the Rear Detachment Commander is informed of all issues pertaining to enlisted Soldiers and their Families while effectively providing guidance to six Battalion Rear Detachment NCOICs. -
Command Sergeant Major, 1St Battalion 19Th Field ArtilleryUs Army Nov 2005 - May 2007Ft Sill, OkServes as Command Sergeant Major for a 1200 Soldier basic combat training (BCT) battalion consisting of five basic combat training (BCT) batteries. Advises the commander on all matters relating to enlisted personnel. Supervises and mentors 80 noncommissioned officers in daily performance of their duties. Executes Noncommissioned Officer Development Program (NCOPD) for the Battalion. Serves as President of all enlisted boards. -
First Sergeant, E Battery 1St Battalion 19Th Field ArtilleryUs Army Dec 2004 - Nov 2005Ft Sill, OkPerforms duties as First Sergeant in a nine week Basic Combat Training (BCT) battery; assists the commander in accomplishing the battery's mission and all training objectives; responsible for training readiness, safety, discipline, moral, and welfare of 12 Drill Sergeants, a Supply Sergeant, Training Room NCO, two civilians and 256 Initial Entry Training (IET) Soldiers; advises the commander on all enlisted matters; professionally mentors and develops all NCOs; manages property valued in excess of over $250,000. -
Sr Observer Controller/ Trainer (Team Ncoic), 1St Battalion 410Th Field ArtilleryUs Army Dec 2003 - Dec 2004Ft Knox, KyServers as Senior Battery Observer Controller/ Trainer for a Field Artillery Training Support Battalion; assists and advises National Guard Multiple Launch Rocket System (MLRS) battalions located in the First Armyโs AOR with technical and tactical training from doctrines during active and inactive duty training; executes SASO lanes in order to facilitate mobilization; responsible for counseling and training of 7 Observer Controller/ Trainers; responsible for maintenance and accountability of equipment in excess of $350,000. -
First Sergeant, C Battery 1St Battalion 39Th Field ArtilleryUs Army Jun 2003 - Dec 2003Ft Stewart, GaFirst Sergeant in a , Multiple Launch Rocket System Battery with a rapid deployment mission in general support to the 3rd Infantry Division (Mechanized), XVIII Airborne Corps; serves as primary advisor to the Battery Commander and is involved planning, coordinating, and supervising all unit activities; provides logistical support for a battery spread across a division front; supervises NCO development, and manages the battery weight control program; responsible for the health, welfare, accountability, training, and morale of 125 soldiers. -
Battalion Intelligence Sergeant, Hhs 1St Battalion 39Th Field ArtilleryUs Army Aug 2002 - Jun 2003Ft Stewart, GaS-2/ Intelligence NCOIC for 1st Battalion, 39th Field Artillery (MLRS), with a rapid deployment mission assigned to the 3rd Infantry Division (Mechanized), the Iron Fist of the XVIII Airborne Corps. Assists the Battalion S-2 with all intelligence preparation of the battlefield products, coordination of all intelligence activities that support the battalionโs tactical operation, and OPFOR scenarios for all METL-based training; develops, implements and supervises all battalion security programs to include; personnel, information, automation, and physical security. -
Mlrs Task Force Support Platoon Sergeant, B Battery 1St Battalion 39Th Field ArtilleryUs Army Jan 2002 - Aug 2002Ft Stewart, GaSupport Platoon Sergeant in a M270 Multiple Launch Rocket System Task Force deployed to Kuwait as part of Intrinsic Action 02-01 in support of Operation Desert Spring and Operation Enduring Freedom; Responsible for managing the class V ammunition account; supervision of Organizational and Direct Support Maintenance Sections, Battery Mess Section; supervision of Battery LOC Operations, and managing supply operations while in a field environment. Responsible for 52 personnel and equipment in excess of $6,500,000. -
Firing Platoon Sergeant, B Battery 1St Battalion 39Th Field ArtilleryUs Army Oct 2000 - Jan 2002Ft Stewart, GaFiring Platoon Sergeant in a Multiple Launch Rocket System Battery, assigned to the 3d Infantry Division Artillery, part of a rapid deployment force; assists the Platoon Leader in planning, preparation and execution of collective training activities of the platoon; monitors platoon fire missions, launcher status and logistical requirements; supervises the emplacement and march order of the platoon; supervises operator and organizational maintenance of three M270 launchers, one M577 and 3 wheeled vehicles valued in excess of $8,000,000.00. -
Field Recruiter, Us Army Recruiting CommandUs Army Oct 1997 - Oct 2000New Orleans Recruiting Battalion W/ Duty At Vicksburg, Ms.Serves as primary recruiter who makes initial contact with prospective applicants; evaluates their qualifications and interests; informs them of job opportunities; arranges for mental evaluation testing and transportation to the Military Entrance Processing Station; prepares documentation required to enlist applicants, assists in community marketing research; represents the U.S. Army in the local civilian community; operates in a 3,507 square mile area, including 21 high schools and two colleges. -
Launcher Section Chief, A Battery 1St Battalion 12Th Field ArtilleryUs Army Mar 1993 - Aug 1997Fort Sill, OkLauncher Section Chief in a Multiple Launch Rocket System Battery, assigned to 3d Infantry Division Artillery, part of a rapid deployment force; leads and trains firing section; supervises crew members during fire mission processing; supervises the performance of operator, crew, and organizational maintenance on section equipment; checks site to crest at firing positions; plans movement routes to and from firing areas and selects sites for launcher emplacement; responsible for training two soldiers and equipment in excess of $2,500,000. -
Mlrs Ammunition Section Chief, B Battery 1St Battalion 14Th Field ArtilleryUs Army Nov 1992 - Mar 1993Bamberg, GermanySection Chief in a Multiple Launch Rocket System Battery, assigned to 3d Infantry Division Artillery, part of a rapid deployment force; leads and trains the ammunition section; supervises crew members during reload operations; supervises the performance of operator, crew, and organizational maintenance on section vehicles; enforces OPSEC procedures and adherence to safety procedure involving ammunition resupply; supervises 15 subordinates and responsible for 6 HEMTT vehicles and related equipment in excess of $800,000. -
Assistant Ammunition Section Chief, B Battery 1St Battalion 14Th Field ArtilleryUs Army Jan 1992 - Nov 1992Bamberg Area, GermanyAssistant Ammunition Chief in a Multiple Launch Rocket System Battery, assigned to 3d Infantry Division Artillery, part of a rapid deployment force; leads and trains the ammunition section; supervises crew members during reload operations; supervises the performance of operator, crew, and organizational maintenance on section vehicles; enforces OPSEC procedures and adherence to safety procedure involving ammunition resupply; supervises 10 subordinates and responsible for 6 HEMTT vehicles and related equipment in excess of $800,000. -
Reconnaissance Sergeant, B Battery 6Th Field ArtilleryUs Army Jun 1991 - Jan 1992Fort Riley, KsReconnaissance Sergeant/ Headquarters Section Chief in a 227mm MLRS Firing Platoon. Responsible for five Soldiers; also ground recon and aiding emplacement of an MLRS firing platoon and ammunition section; responsible for the training, morale, discipline, and welfare of Soldiers with the MOS 13M and 13P; responsible for equipment in excess of 2 million dollars. -
Supply Sergeant, B Battery 6Th Field ArtilleryUs Army Nov 1990 - Jun 1991Fort Riley, KsSupply Sergeant for a Multiple Launch Rocket System (MLRS) Battery. Supervises a six-man supply section in establishing unit records for individual clothing and equipment issue/ turn-in; coordinates laundry and linen programs and establishes all supply accounts. Responsible for POL and class II and IV supplies for a 143 man battery and maintenance of five vehicles. -
Mlrs Gunner, B Battery 6Th Field ArtilleryUs Army Feb 1989 - Nov 1990Fort Riley, KsGunner in a Multiple Launch Rocket System Battery, assists the section chief in the supervision of operations, maintenance, and training; performs start-up of the fire control system in all modes of operations; make manual fire control entries and enters meteorological data into the fire control system; fires weapon on command; performs fire control system diagnostic test using built in equipment; supervises one soldier
Carl Fagan Education Details
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Engineering -
Business/Corporate Communications -
Applied Technologies
Frequently Asked Questions about Carl Fagan
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Carl Fagan works for Dp World
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Carl Fagan's current role is Operations Manager.
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Carl Fagan attended Western Kentucky University, Liberty University, Purdue University Global, Central Texas College.
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Carl Fagan's colleagues are Veronica Ekpo, A A, Ali Assassin, Nabuuma Aisha, Max Fullpower, Fatima Alzahra, Dhruval Patel.
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