• IT Account Manager on Merck’s global regulatory content management program (Veeva) for its new company (Organon) – including both Submissions Archive and Authoring projects. • Liaison between business units, technology teams, and vendors responsible for ensuring prioritization and delivery of requirements through proactive communication, analysis, requirements workshops, and oversight.• Developed & refined the overall Data Migration Plan and approach for migrating content from 2 global content management systems into Veeva.• Leveraged Agile Scrum skills to guide and optimize the iterative configuration / delivery of the Veeva solution.• Managed change requests to ensure focus on value & scope alignment through proper prioritization and business impact analysis. • Developed Business Case (including financial ROI) for a Regulatory Reference Management project

• Responsible for the successful delivery and adoption of global IT solutions within the R&D Organization for both the Clinical Safety & Pharmacovigilance and Regulatory Operations functions.• Performed a variety of roles including Business Partner, Project Manager, & Business Analyst depending on specific project needs. Utilize professional experience, influence skills, and business relationships to ensure project success.• Partnered with R&D business leaders to develop financially driven business cases (including ROI).• Responsible for project financial management, including budget tracking and regular reporting. • Responsible for project risk and issue management utilizing risk management best practices. • Responsible for vendor contracts and procurement activities as needed to support project delivery. • Leveraged deep Computer System Validation (CSV) experience to ensure project deliverables adhere to Daiichi Sankyo SOPs and GxP requirements.

• Business relationship manager responsible for the successful delivery and adoption of IT solutions in the Clinical Research organization. • Responsible for all aspects of project delivery across a global portfolio spanning Study Start-up, Clinical Operations, Clinical Risk Management, Project Management, Data Management, Document Management, Medical Safety Services & Regulatory Affairs.• Proactively identify, prioritize, and define new IT investment opportunities supporting corporate goals. Create & publish IT Roadmap annually (including capex/opex budget). • Partner with cross-functional business leaders to develop financially driven business cases for new IT investments and present to Executive Board for approval. • Provide oversight & governance to project teams. Primary escalation point for managing risks and issues. Utilize professional experience, influence skills, and business relationships to ensure customer success.• Report on portfolio and project performance through regular communications, status reports, meetings, and project reviews.

• Led a global, cross-functional team of IT and business staff delivering IT solutions into the Clinical Research Division. Core projects included CTMS, Site Activation, Safety Database, eSignature, Results Registration & Disclosure, & Sponsor Collaboration Portals. • Developed project business cases for strategic initiatives including risk-based monitoring for CTMS, Site Activation, corporate electronic signature, and a new Pharmacovigilance system. • Managed a staff of 4 Project Managers. Primary escalation point for project risks and issues.• Partnered with ICON Senior Leadership, IT Leadership, and Business Development to support bid defenses and business development activities.

• Managed large, globally distributed IT projects within the Clinical Research Division according to ICON’s IT SOPs and WPs. • Responsible for scope, budget, & timeline on all projects. Interfaced directly with project sponsors for general updates as well as executive Steering Committee meetings. • CTMS Program Manager – led 3 parallel work streams using Scrum to deliver general maintenance, small enhancements, and strategic development using a ‘follow the sun’ model.• IT PMO Process – key contributor to the IT PMO Methodology development and implementation. Developed an Agile Scrum approach suitable for the Clinical Research industry.

• Partnered with the Product Management organization to develop roadmaps. Defined & prioritized business goals and elicited project requirements for the client facing portal (Record Center). • Served as ‘Management Focal’ on several large, global, re-engineering projects. Responsible for guiding project teams throughout the SDLC to ensure project quality and compliance.• Defined and implemented Business Analysis best practices to align with overall organizational goals and IIBA industry standards.• Line manager for 8 Business Analysts both onshore and offshore.• Served as Lead BA on projects delivering URS, FRS, Use Cases, & supporting UML artifacts.

• Responsible for all business system application development and maintenance for AM Resorts, a subsidiary of Apple Vacations. • Implementation Manager for multiple enterprise software system installations and custom development projects. Managed contracts, scope of work, project schedule, resources, and deployment activities in accordance with PMI principles on all projects.• Designed and delivered long-term strategic technology plan.

• Responsible for new product development and design, product management, and requirements management on the IT Sourcing product line.• Worked with clients, partners, and investors to capture and prioritize features based on business value.• Managed project scope, delivery schedules, and client expectations.

SAP Implementation Consultant• Designed, developed, and implemented SAP R/3 end-user performance support solutions (Application Training) for Fortune 500 companies. • Managed client expectations, project scope, and project deliverables. Served as primary point of contact with client project manager.• Created weekly and monthly project progress reports. Managed project financials including labor costs, revenues, expenses, and gross profit.• Delivered classroom training for SAP functional areas including MM, SD, PP, QM, and HR.