Carl Bushell Email & Phone Number

London, United Kingdom

• Operationally review accounts to determine whether transactions are fraudulent• Building Fraud processes, procedures in the rapidly evolving taxi application market• Achieve revenue targets through monitoring of the Karhoo portfolio• Partner with engineering and product teams to improve processes and tools for identifying and preventing fraud• Conducting analysis of large datasets to extract actionable insights, quantify impact of changes and surface relevant performance… Show more • Operationally review accounts to determine whether transactions are fraudulent• Building Fraud processes, procedures in the rapidly evolving taxi application market• Achieve revenue targets through monitoring of the Karhoo portfolio• Partner with engineering and product teams to improve processes and tools for identifying and preventing fraud• Conducting analysis of large datasets to extract actionable insights, quantify impact of changes and surface relevant performance metrics• Defining rules and models to systematically prevent fraud• Testing of new rules to evaluate the risk of payment methods and product features• Conducting deep-dive into emerging fraud trends, summarize key findings and mitigate risks• Working with regional teams communicating findings and strategies to disrupt fraud loss globally• Processing chargebacks and challenge suspicious claims• Replying to law enforcement queries and supply documentation for investigating bodies when necessary Show less

London, United Kingdom

• Conducting investigations into a variety of fraud typologies facing the Company and developing a clear understanding on how perpetrators use Ukash and other forms of E-money• Determine appropriate preventative measures i.e. fraud auditing; identifying risk areas and putting prevention methods in place• Managing the bespoke fraud engine and a small team, implementing and manipulating rules to mitigate losses to Ukash and its partners (We saved victims and the company over 1 million… Show more • Conducting investigations into a variety of fraud typologies facing the Company and developing a clear understanding on how perpetrators use Ukash and other forms of E-money• Determine appropriate preventative measures i.e. fraud auditing; identifying risk areas and putting prevention methods in place• Managing the bespoke fraud engine and a small team, implementing and manipulating rules to mitigate losses to Ukash and its partners (We saved victims and the company over 1 million GBP in 2015 alone)• Managing the integration from initial agreements and processes to QA testing for each new distributor of Ukash; both domestic and International• Training the team on any new features and capabilities of the fraud engine as illustrated by the developers• Daily and weekly reviews/audits of rules in place to assess false positives and maintain fraud engine efficiency as well as fraud related KPI's (False Positive ratio was maintained at an average of 20% or lower)• Daily monitoring of live transactions and generated alerts of suspicious activity • Analysing and investigating unusual/suspicious transactions generated by the systems. This includes the investigation of any potential anti-money laundering (AML) and fraud cases.• Ad hoc reporting to both Ukash issuers and merchants based on current fraud trends and potential risks to their products, including new product introductions and the possible risk exposure• Reporting of Suspicious Activity Reports (SAR) to SOCA while ensuring all documents and information is fully compliant with SAR practices via the NCA and The Data Protection Act (1998)• Preparation of official documents to be used by police authorities for the courts• Produce comprehensive weekly business reports of fraud combating activities for senior management and the board• Review the internet and incoming intelligence to identify potential fraud threats• Assist other departments of the business with risk intelligence and compliance issues Show less

Richmond, Uk

•Deliver a safe and trusted site•Promote the Gumtree community ethos•Proactively detect and prevent fraudulent activities•Instrumental in the development of the “Gumshield” fraud analysing software which led to reduction of fraud on Gumtree by 40% - the biggest fall in Gumtree’s existence.•Good understanding of the company SLA and client agreements in terms of customer service needs•Analyses of user feedback on potential T&C breaches, spam and/or phishing ads•Advise… Show more •Deliver a safe and trusted site•Promote the Gumtree community ethos•Proactively detect and prevent fraudulent activities•Instrumental in the development of the “Gumshield” fraud analysing software which led to reduction of fraud on Gumtree by 40% - the biggest fall in Gumtree’s existence.•Good understanding of the company SLA and client agreements in terms of customer service needs•Analyses of user feedback on potential T&C breaches, spam and/or phishing ads•Advise users on the UK legal processes - Data protection Act and court procedures•Experience using Salesforce CRM software - used in communicating with victims as well as police and investigative bodies•Investigate suspected fraud using rejected and reported filter within SAS (tools such as gumtree.admin)•Experience of charge-back rules and Payment process/Payment gatewayRun weekly reports on suspicious and confirmed fraudulent ads to highlight customer threats to senior management•Provide guidance/case studies for marketing team to create customer safety tips on Gumtree.com. Show less

Bachelor Of Arts (B.A.), Computer Games Design Computer Animation, 2.1

Bachelor Of Technology (Btech), Graphic Design And Animation, Passed With Merits

Gcse, 10 X A* - C