Carl Campkin Email & Phone Number

London, United Kingdom

There has been a huge shift in the telecoms industry over the last 3 years, the demand from organisations to shift from legacy on-premise deployments to a cloud consumption model, purchasing on a per user, per month basis is accelerating all the time. Therefore, the move to a pure cloud organisation like Ringcentral was an important decision for me. The role at Ringcentral allows me to work for the market leader in the industry, acknowledged by Gartner with our leader status within the Unified Communications as a Service Industry.This fast-paced tech company has allowed me to use my experience from Avaya and BT to work with my colleagues within marketing, engineering and customer support to help our customers migrate from the legacy on-premise deployments across to the cloud. Embracing true collaboration, audio, web and video conferencing within unify clients and improved customer engagement through omnichannel contact centre technology.

Guildford, United Kingdom

My time at BT iNet had given me a good grounding into the industry but it was time for me to embrace a new challenge, and the desire to work for a technology leader was something that I’d always wanted to experience. With its World class reputation Avaya allowed me to focus on the technology I enjoy the most, unified communications and contact centre and Avaya have a huge reputation within the industry. The role at Avaya was a big shift for me, I was now responsible for a territory within the UK. Working closely with our business partners I was now responsible for supporting any existing Avaya customers along with any potential new customers, ensuring they receive the best technical and commercial support possible. Avaya helped me to focus on how I work with my customers, understanding the current situation, how are they communicating internally with colleagues and externally with their customers. Then understanding what they are trying to achieve and how is it going to benefit their business. Its then my role to help them achieve this with our market leading technology, through workshops, demonstrations and proof of concepts to name a few. Most importantly it is working with key stakeholders across the organisation to ensure the technology is the benefit of everyone.

Oxford, United Kingdom

This was my first role within the technology and telecoms industry. Based in Oxford, BT iNet was a great introduction for me to learn and develop, it helped me understand the technology and also the wider industry. It enabled me to gain valuable experience in dealing with customers from the initial introduction call all the way through to the in-life management of their account and managed service. At BT iNet we focused on the full Cisco portfolio, compromising of LAN, Wifi, Unified Communications, Contact Centre, Security and Data centre technologies. During my time at BT I worked with a wide range of customers including, local and central government, small to medium sized business and large enterprises. It was in this role that I spent many years working in a variety of teams and working very closely with experienced colleagues who help me develop and grow over the years.

Gerrads Cross, Bucks