Managing multiple IT projects in planning, scheduling, and executing all stages of enterprise software, hardware and system implementations. Duties include the following: • Teaming with other project managers in the implementation of university wide projects and overall process improvement projects.• Assisting with daily operations and functions of the Project Management Office.• Assisting in the preparation and coordination of project charters, work plans, quality, and communication plans for assigned projects.• Coordinating and leading project meetings.• Coaching and mentoring project team members for assigned projects.• Preparing Standard Operating Procedures (SOP), in the use of ServiceNow (SN), to use as project management training materials and to conduct training for project team members, when necessary.• Enforcing established policies, methodologies, standards and procedures.

Held full responsibility for managing 40+ member Microsoft team, both on-shore and off-shore, that delivered Exchange, Skype for Business, and SharePoint services for multiple Global Outsourcing Engagements. Recruited, guided, and trained high-caliber consultants. Partnered with Project Managers to facilitate timely and successful transitions. Assist Solution Architects in responding to RFPs, RFIs, and developing Scopes of Work.

Held full responsibility for 20+ member Microsoft team that delivered Exchange, Lync, and SharePoint services for North America Restricted clients. Handled escalations by Account Executives, Service Delivery Managers, and Project Managers when required.

Served as technical leader for numerous Microsoft Exchange projects. analyzed, designed, and documented Exchange systems with various hardware technologies. Led numerous migration and implementation projects for high-profile clients, including Novell GroupWise, Lotus Notes, and Exchange.