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Carl Dankwah is listed as Technical Dispatch at Sysoft Computer Consultants Limited, a with 8 employees, based in Markham, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Carl Dankwah.
Carl Dankwah previously worked as Technical dispatch at Bfg Enterprise Services and Control Desk at Ibm Canada. Carl Dankwah holds Infrastructure Analyst from Netsoft College Of Technology.
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Hello, my name is Carl Dankwah. I have 7 years of work experience in the IT field. My academic background in IT consists of a little bit programming and then switched over to learning computer systems technologies including general computer hardware and operating systems. I’m currently in the process of obtaining my diploma for IT infrastructure. My certifications include Azure and Azure virtual desktops, Citrix and I am planning to obtain VMware, Microsoft 365 security and Microsoft 365 administrator certifications. My expertise includes working with Microsoft servers, Citrix environments, Azure and general computer hardware. I am also versed in troubleshooting general day to day IT problems for office users. Past projects that I have done included Microsoft 365 MFA rollouts, anti-spam project implementation for fully managed clients and intune rollout.
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Active Directory, Azure Active Directory and Microsoft Identity Management administration (employee onboarding/offboarding, password resets, etc)Workstation imagingOn-prem server management and monitoringBasic network troubleshootingGeneral end-user support
Toronto, Canada Area
Analyzed and diagnosed work flow tickets for all break & fix incidents.Determined the severity and assigned of each incident based on operational SLA.Prioritized and coordinated technician task assignments in order to balance work flow for all regions across the country.Tracked and proactively followed through on High priority incidents until completion.Created logistic orders and monitored part requests until pickup or delivery to each site.Generated logistics asset reports to track inventory.Responding to escalations of shareholders within appropriate timeframe
•Responsible for application outages response• Providing technical support to clients via telephone/remote access for windows 7/8 operating system as well as provide network support for iDevice and Android devices.• Support for all applications, proprietary programs, and computer equipment used by the client• Produce and update support documents in the knowledge database.• Resolving requests based on urgency and type.• Documenting all calls and logging them into the Integrated Service Management Tool (ISM)
- Upgrading Computers from windows XP – Windows 7 by PXE booting- USMT Capturing and Restoring- Hardware Troubleshooting- Software Troubleshooting (Outlook, Communicator, other Capital One Programs)
Other employees you can reach at sysoft.ca. View company contacts for 8 employees →
Deepali Jagtap
Colleague at Sysoft Computer Consultants LimitedPune/Pimpri-Chinchwad Area, India
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Nam Luu
Colleague at Sysoft Computer Consultants LimitedScarborough, Ontario, Canada
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Alуxander Volgin
Colleague at Sysoft Computer Consultants LimitedRussia, Russian Federation
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Betemariam A.
Colleague at Sysoft Computer Consultants LimitedToronto, Ontario, Canada
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Taro Hokkaido
Colleague at Sysoft Computer Consultants LimitedToronto, Ontario, Canada
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Jerico Rosete
Colleague at Sysoft Computer Consultants LimitedNorth York, Ontario, Canada
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Max Weingust
Colleague at Sysoft Computer Consultants LimitedWhitby, Ontario, Canada
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Quick answers generated from the profile data available on this page.
Carl Dankwah works for Sysoft Computer Consultants Limited.
Carl Dankwah is listed as Technical Dispatch at Sysoft Computer Consultants Limited.
Carl Dankwah is based in Markham, Ontario, Canada while working with Sysoft Computer Consultants Limited.
Carl Dankwah has worked for Sysoft Computer Consultants Limited, Bfg Enterprise Services, Ibm Canada, and Capital One.
Carl Dankwah's colleagues at Sysoft Computer Consultants Limited include Deepali Jagtap, Nam Luu, Alуxander Volgin, Betemariam A., and Taro Hokkaido.
You can use AeroLeads to view verified contact signals for Carl Dankwah at Sysoft Computer Consultants Limited, including work email, phone, and LinkedIn data when available.
Carl Dankwah holds Infrastructure Analyst from Netsoft College Of Technology.
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