Carl Donovan work email
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Carl Donovan personal email
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I have over 20 years experience in the IT industry and have spent the last 14 years in various project/programme governance and support positions. I have several years experience building and developing relationships with customers and internal teams/executives and acknowledge and appreciate the need to continually build on these relationships to keep aligned with their business drivers.My governance experience has enabled me to build a detailed awareness of how to engage, manage and bring together the different teams across Fujitsu to deliver solutions for a customer and an understanding of the importance (and impact) of managing costs and delivering the best possible value for both the customer and the supplier. My Programme Office experience has enabled me to proactively assist in the significant change from just being the administrative back office functions to teams that provide real value add to the programmes of work.My key qualities include excellent planning, prioritising and organisation skills, reliability and punctuality, a keen eye for accuracy and detail, and a positive attitude to hard work. I am both conscientious and enthusiastic whether it is as part of a team or on my own, and am able to perform well under pressure and/or to strict timescales. I am committed to growth in my personal and work relationships, aspiring to gain the respect of others by being professional, fair, reliable, honest and open, treating others how I would expect and like to be treated myself.Specialties: PMO dynamics, methods, processes and governance.
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Project Co-OrdinatorFujitsu Sep 2005 - Jul 2019Stevenage, United KingdomAssisting in the successful rollout of a new internal, online time sheeting system for all UK based employees including pre and post training and associated communicationsSupported various sole and multiple account PMOs, Project Managers, Programme Managers and Directors providing daily/weekly/monthly project governance and internal/external reports, including Argos, Home Office, HMRC, Whitbread etcUsing various Microsoft software to produce weekly statistical, trend analysis data/reports including RAG summaries, Risks and Issues logs, recognising repeat defaulters and potential training requirements, project time sheet data, database updates, real-time lists on Sharepoint and associated records, updating and communicating informationSupporting the successful delivery of multiple site LAN/WAN upgrades project ensuring all relevant Project support documentation was current and correct and distributed accordingly (including Final Site Reports, Building Site Information Packs, Patching Records)Monitoring various group mailboxes and processed varied requests and queries received into these including staff records, security clearance requests, document version control, hard and software procurement, resource requests, project timesheet and expenses dataAd hoc requests for information, training, assistance for all account staffChairing meetings and reviews, ensured accurate minutes and actions were taken and documented -
Major Account ControllerFujitsu Jul 2004 - Sep 2005Delivery of high standards of customer hardware support and service in maintaining all the IT equipment in over 50,000 Outlets across the UK (predominantly Post Office and Camelot Lottery contracted hardware kit)Pro-actively managing and planning engineering and spares resource across all geographic teams within the department to minimise SLA risks and failuresActing as a communications and escalation point for various external contractsAttending external service reviews with customersWorking closely with Team Leaders and Managers on relevant trends, opportunities and improvement plansSupervising desk staff, and providing relevant guidance and training to desk staff, engineers and managers as necessary -
Network Security (Firewall) Support EngineerFujitsu Aug 2002 - Jul 2004• Primarily providing basic 1st and 2nd line support and management for the various Firewall Security devices deployed on the Fujitsu UK WAN• Fault diagnosis, analysis of faults, proactive prevention measures• Customer specific changes to existing implementations and assisting with new project installations and associated documentation. -
Network Support EngineerFujitsu Sep 2000 - Jul 2002• Primarily providing basic 2nd and 3rd line support and management for the entire Fujitsu UK WAN (200+ Customers)• Network management, fault diagnosis, analysis of faults, corrective actions• Co-ordinating with various support and service control departments within the company to achieve resolution of faults, and customer specific changes to existing hardware implementations and assisting with new project installations and associated documentation -
Helpdesk Shift Team LeaderIcl Fujitsu Nov 1998 - Sep 2000• Supervised a team of Helpdesk staff receiving 1st point of contact calls from customers to report service incidents, changes or other ad hoc requests• Ensured all calls were processed in accordance with agreed procedures• Managed a small 24x7, 365 day/night shift team, organising the resources of the team to ensure optimum coverage of the Help Desk delivery in and out of hours• Taking overall ownership of all calls logged by Help Desk Agents• Supervise Help Desk Agents, providing training, guidance and support as required, and ensuring that all calls were dealt with to SLA• On occasions, deputised for the Help Desk Team Manager(s) -
Customer Support FacilitatorIcl Sep 1996 - Nov 1998Stevenage, United Kingdom• Processing of customers spare part requirements• Meeting and exceeding customer service level agreements• Constant professional communications with internal and external customers, warehouse staff, mobile engineers and managers
Carl Donovan Skills
Carl Donovan Education Details
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Prince 2Foundation -
Hitchin CollegeBusiness Administration And Management, General -
The Willian School, Letchworth Gc
Frequently Asked Questions about Carl Donovan
What is Carl Donovan's role at the current company?
Carl Donovan's current role is ..
What is Carl Donovan's email address?
Carl Donovan's email address is ca****@****ail.com
What schools did Carl Donovan attend?
Carl Donovan attended Prince 2, Hitchin College, The Willian School, Letchworth Gc.
What skills is Carl Donovan known for?
Carl Donovan has skills like Pmo, Project Planning, Project Management, Governance, Prince2, Service Delivery, Team Leadership, Program Management, Leadership, It Strategy, Resource Management, Sla.
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Carl Donovan
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Carl Donovan
Supporting Corporates And Nhs Trusts With Ups Systems & Standbygenerators | Power Protection ExpertsHungerford2onlitech.com, onlitech.co.uk -
2dmpstats.com, st-andrews.ac.uk
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