Products and software services - more to come.

Building the data findability platform within AT&T for use by 100k+ knowledge workers• Cataloguing data across multiple clouds, warehouses and environments• Making data accessible, useful and relevant to encourage data analysis and automation • Connecting LLMs to data at scale to allow anyone to explore and understand data

• Driving Data & AI Maturity by making every employee an expert with data.• Scaling a product organization from 2 members to over 20 in 2 months including interviews, building a design system, establishing product pods, defining strategy and establishing operating procedures.• Established daily product metrics (via Databricks and Power BI) and launched an OKRs pilot program across multiple product teams.• Researching, prototyping and implementing data products utilizing generative AI (LLMs, GPT, Midjourney) for corporate applications across software development, marketing, and IT.

• Scaled a team of data scientists, data engineers, and developers to drive AI into 5000+ retail stores using Salesforce. Use cases include lead prioritization, cross selling recommendations, and targeted campaigns for churn reduction.(See https://www.salesforce.com/news/press-releases/2020/05/28/att-selects-salesforce-to-accelerate-its-customer-experience-vision/)• Led a data science and automation team to identify, eliminate, consolidate, and automate 400+ approval workflows in ServiceNOW to support >$100M cost avoidance. Methods include RBAC & ABAC mining, analytics dashboarding, log mining, software development, and risk-based analysis.

Scaled a web-based self-service platform (zero to one) to address an internal need for concise, simplified internal IT support. Platform leverages internal knowledge bases, existing APIs, and internal ticketing systems to provide AIOps. Prioritizing the backlog, promoting, and leading a team of software developers and data engineers to deliver key features:• Search (Federated search aggregating multiple internal search feeds with a custom internal documentation search)• User Intent Recommendation (User profiling system to recommend/highlight support based on system logs, previous actions, and user information)• Virtual Assistant (Custom built Microsoft Bot Framework chatbot using LUIS entity recognition, LUIS intent recognition and custom API integrations)• Automated Resolutions (Log based analytics to trigger automated support to resolve issues upon detection)• User-Journey Mining (Ticket mining systems to recommend self-service portal enhancements based on requests that required human intervention)• Highly agile development (Up to bi-weekly releases with a full continuous development pipeline with QA and UAT)

• Implemented Agile/SAFe best practices including PI planning, release cycles, and a development cadence across multiple product lines with over 40 members allowing for improved velocity and communication• Acted as the liaison between product senior leaders, engineering, design, and multiple business units to lead two products with over 20k hours of development from ideation through delivery• Performed business analysis using common methods such as Porter’s five forces and LBGUPS to determine business value of multiple products•Transitioned dozens of clients to a newly adopted 3rd party platform after deciding to end development

• Transitioned a 129 FTE service desk from a legacy application to a modern cloud-based with a 100% adoption rate allowing for a 120% account growth for the center• Constructed, and trained an updated desk level procedure to better utilize 24x7 staffing that increased ticket throughput and decreased operating costs by up to $300k annually earning personal VP accolades and recognition• Championed and developed a SAP Business Objects reporting system to analyze .25 million data points monthly providing a 2500% increase in visibility to ticketing system operations and agent performance• Initiated and led weekly staff meetings with mid-senior management to define center vision, projects, and impact

• Prototyped and engineered a set of web applications that reduced call center workflow development time by 90% resulting in a 35% increase of high impact enhancements (>$20k / year savings)• Designed technical troubleshooting workflows resulting in over $200k annual cost reduction and VP recognition• Presented training on TCP/IP technology (LAN, WAN, Copper, Fiber, POTS) to management level employees• Trained on Scaled Agile Framework (SAFe), Scrum Master, and JIRA technologies

Performed support and team lead duties to assist and manage issues and escalations related to Fiber, Ethernet, VOIP, SIP, DNS, Teleconferencing, and TCP/IP with government and large business clients. High volume call center responsible for serving thousands of accounts internationally.• Six Sigma & LEAN trained• Strong customer service and communication skills• Used JavaScript, PHP, & Python to construct management tools and various in-house tools• Developed and presented multiple process proposals to management

Project-by-project based employment assisting full time web developer with major projects. Projects included LAMP server provisioning, website development, network setup, and eCommerce creation.• Utilization and understanding of Ubuntu & Red Hat Linux• Extensive use of JavaScript, HTML, CSS, SQL, & PHP (and related frameworks)• UX work with Photoshop, Sketch, and CSS (Bootstrap/Foundation/Flex)

Entrepreneurial venture involving 60+ hour work weeks. Started and grew a customer base with direct and alternative marketing methods (door to door, email, cold call, lead based, web based, traditional marketing) resulting in a >$70k revenue branch of business with 6 months. I performed interviews, trained, and managed multiple (up to 5) full-time employees with numerous contractors and vendors. I learned how much work it takes to start a business, provide for employees who rely on a paycheck, and how to stay focused during stressful times.