-Train new crew members on proper safety and cleaning techniques-Provide excellent customer service by evaluating the customer’s concerns while qualifying and suggesting the best services to fit their needs-Perform quoting and documentation of jobs through online system to ensure seamless customer experience and job timeline scheduling

-Managed client relations and delivery route for medical oxygen for regular clients and multiple senior living homes, including set-ups, refilling tanks, and equipment troubleshooting-Performed timely delivery of new client set-ups, including detailed equipment demonstration and safety procedures-Maintained detailed daily client record keeping and managed truck inventory and organization

-Lead four, two man crews through high risk cleaning including house washes, surface cleaning, and chemical mixing, while ensuring work is performed safely-Provided excellent customer service by evaluating the customer’s concerns while qualifying and suggesting the best services to fit their needs-Performed quoting and documentation of jobs through online system to ensure seamless customer experience and job timeline scheduling

-Provided service on commercial contracts, performed preventative maintenance, and cultivated positive relationships with customers-Attended to national accounts and followed company guidelines and procedure including check in and check out, quoting, and approvals-Assisted senior technicians on larger systems and installation projects

-Diagnosed furnace and AC units for preventative maintenance, performed repairs, and assisted senior technicians on larger unit repair work-Created strong customer experience by understanding their needs and identifying solutions to best resolve issues-Built long term relationships with customers to ensure their continued business

-Sold units and parts for rooftop air conditioner units to contractors working in Southern Ontario-Coordinated with cross functional teams in the company to troubleshoot for project managers and resolve their issues -Maintained inventory, organized product, prepared orders, and drove forklift