Carl E Benedick Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

Operations Manager, setting process standards and goalsRunning weekly team meetingsWork to build strong relationships with existing clients and establish new contacts through networkingAccompany buyers to viewings and help them in evaluating propertiesLed the negotiation process between buyers and sellers

Overland Park, Kansas

T-MOBILEManager, Engineering Network Operations Center (July 2020 to July 2022) Manage the Transport Vendor Performance and Transport Vendor Maintenance teamsManage the top 50 carriers (e.g. AT&T, Verizon, Spectrum) to meet or exceed performance level goals in supporting T-Mobile’s backhaul network. Manage the Process and Standards team for the TIPS (Transport, IP & Security) organizationSet monthly and annual goals for improving overall network performanceManage the Transport Vendor Performance and Transport Vendor Maintenance teamsManage the Process and Reporting/Dashboards teamSPRINT/T-MOBILE Manager Network Engineering III – Network RAN Operations (September 2018 to July 2020)Manage the support team for the RAN and Transport NOCs which includes operational reporting and new process implementationFacilitate modifications, system enhancements and troubleshooting for the RAN NOCs primary monitoring tool (Patrol)

Overland Park, Kansas, United States

Operations Manager for teams of 10 to 25

Overland Park, Kansas, United States

ERICSSONManager – Network Service Assurance – Performance Management (August 2013 to December 2015)Manage the compilation of breach details for Center Ops owned SLAs and KPIs, including daily, weekly, and monthly significant events impacting the Sprint or Clearwire Networks.Analyze data to determine root cause(s) of performance degradation.Analyze probe based performance, identify degradation, triage, and engage teams to restore performance.Monitor performance trends / forecasts to proactively engage appropriate teams.Support and respond to the Governance teams’ requests for information.Business Analyst III – Network Service Delivery (July 2011 to July 2013)Network Vision advocate for Network Service Delivery including 911, Translations, Numbering, and Roaming.Responsible for tracking, escalating, and overall management of risks and readiness regarding Network Vision for the Fulfillment and Provisioning organization, including coordinating and escalating risks associated with the three OEMs back to Sprint. Operations Excellence representative for 911, working with Operations Excellence organization along with upstream and downstream organizations to continue to drive process efficiencies. Manager – Network Service Delivery - 911 Network Maintenance & Testing (September 2009 to June 2011)Manage network driven changes affecting 911 to ensure the integrity of 911 call routing as well as trouble resolution for both wireless and cable.Managed team in 911 testing for Airave II and Cable 911 testing.Deployed to India for 6 weeks to reduce cycle time of 911 trunk/T1 installs and disconnects with results of 19% (CDMA) and 31% (iDEN) reductions achieved within the first month (June 2011).

Overland Park, Kansas, United States

SPRINT Manager - VoIP Deployment & Operations (April 2009 to July 2011)Responsible for end-to-end Managed Voice Services for major North American Operator Sprint Nextel, supporting 4 million Voice over Internet Protocol (VOIP) end-users.Managed regional team of access planning, traffic management, 911 design and certification in support of the cable network infrastructure.Responsible for regional management of $600million/year business, focused on deployment & operations of North American Competitive Local Exchange Carrier (CLEC) VoIP Network.Led regional team to contribute to a nationwide 2008 Expense to Revenue (E: R) reduction in variable access cost of 31% resulting in OIBDA margin growth of 154% year over year.Manager – Class 5 Translations/International Translations (July 2004 to April 2009)Managed network engineers providing highest level of translations support in the development and deployment of the Class 5 voice switching network. Directed staff and collaborated with peers and customers to deliver the largest mass-migration in VoIP history, successfully moving 800,000 subscribers on an inflexible schedule.Participant in the 2007 Leadership Excellence program representing 3% of the management staff.Transitioned Class 5 translations from Sprint Local to Sprint Nextel with divestiture of Sprint Local. Recipient of 2006 Circle of Excellence Award for successfully completing transition of Class 5 translations with no customer impact. Manager – Transport Service Assurance (Nov 2001 to July 2004)Managed team of Network Operations Specialist in surveillance and management of domestic transport network of multiple vendors including the Narrowband/Wideband DCS, SONET, and DWDM equipment.Managed team of project managers in support of Transport Operation functions including Key Performance Indicators, ticketing system reporting and analysis, and optimization of functions between three separate organizations under the Transport Operations director.