Carl Gregory Email & Phone Number

Las Vegas, Nevada

Process development and automation

Creating data flows from several non-homogeneous sources into documents that can be used to manage an organization.• Develop databases for forecasting, financial month end, ranking, capacity planning, daily performance, and external customers• Train others to provide a seamless reporting of information to management• Project lead for the MIS Department on the implementation of DFWorks, and, with assistance of others, was able to obtain an accurate accounting of the statement data and timeliness information• Implemented process for calculating timeliness programmed functions and stored procedures in Microsoft SQL for calculating timeliness• Security administrator for sensitive databases

Las Vegas, Nevada Area

• Worked with project sponsors and upper management to ensure requirements and call flows to meet customer and business needs• Developed, coordinated, and implemented network call routing strategies and solutions• Evaluated current processes and routing strategies across multiple answering groups to identify best practice, efficiency improvements and more effective methods for services• Provided regular project control and status reports• Provided first level trouble shooting and problem resolution support

Las Vegas, Nevada Area

Service Professional: Telephone customer service. Inbound customer service for Citibank bankcard portfolio.Beta tester for Windows based customer service platform. Trained new employees.

Las Vegas, Nevada Area

Responsible for the reporting of all information regarding the Transaction Service Department. Created MIS reports for management on the productivity of over 200 employees. Developed work schedules for the department.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: President, Student Finance and Investment Club Secretary, Business Student Council Treasurer, L.A. Basin Equal.

Education record