Responsible for providing seamless internal and external customer service while prioritizing customer orders for pickup, delivery, and specialized site locations. Supported sales growth to a diversified customer base by ensuring consistent inventory management maintenance.● Routinely responsible for independent operation of the store, including cash handling.● Assisted colleagues in exceeding local sales goals by managing inventory.● Consistently demonstrated initiative in solving complex customer orders.

Mobile Sales ConsultantCreate ease and add value to the Best Buy Mobile experience; ensure customers’ end-to-end needs are met. As a trusted advisor and partner, Best Buy Mobile Sales Consultants develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology.● Collaborated with management on a variety of topics such as promotions, marketing strategies and customer satisfaction improvements.● Enhanced the customer experience by providing subject expertise on mobile devices and operating systems.● Trained and mentored new colleagues on procedures, sales techniques, and behavior expectations.● Assisted colleagues by monitoring workflow and maintaining training in multiple departments.

Responsible for supervising a team of consultants in the education and sale of Samsung products to individuals and store employees in a variety of locations, with minimal supervision. Works closely with store management to ensure appropriate product training and knowledge transfer is successful.● Demonstrated the ability to take action and exercise effective decision-making skills to resolve problems in a collaborative manner● Managed individual and team performance against established goals, routinely outperforming larger stores in more competitive markets throughout the Pacific Northwest● Adapted to a quickly changing environment by prioritizing workflow and delegating tasks as needed● Provided coaching, mentoring, and training for team members

Handled customer inquiries, complaints, billing questions and payment extension/service requests. Successfully de-escalated angry callers, repaired trust, located resources for problem resolution and designed best-option solutions. Interfaced daily with internal partners in financial services, tech support, and sales.● Managed a high-volume workload within a deadline-driven environment. Resolved an average of 250 inquiries in any given week, and consistently met performance benchmarks in all areas (speed, accuracy, and volume).● Acted as the lead “go-to” person for new reps and particularly challenging calls.● Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity, resulting in a consistent 100% customer satisfaction rate.

Received and sorted invoices from a variety of global corporations, with an emphasis on high accuracy. Interpreted invoices in foreign languages to fit within the framework of the current software.● Surpassed expected workflow goals by 23%● Assigned as project lead to maximize work flow efficiencies and train fellow coworkers on unique project characterizations