Working on MSP startup at AustraliaManage Office 365 tenants and support with SaaS solutions

• Monitor daily infrastructure operations and ISP bandwidth utilization• Troubleshoot concerns with network operations, both on internal department and tenants.• Work with tenants whom leased office space to provide keen recommendation on their network stack• Configure network devices based on client requirements to use for their day-to-day office operations• Implement changes according to client specifics: bandwidth, additional switches, public IP range and its NAT operations• Maintain all managed network devices via weekly inspection on logs and physical checking of distribution facility in entire building

- Perform Network Operation Center tasks for APMEA and Europe markets.- Providing Global Remote Access for the corporate users/clients.- Resolving both change and incident tickets within agreed SLA.- Providing support for the Data-Movement-as-a-Service projects.- Providing support for the markets/restaurants across the globe on building their LABs for testing different types of applications.- Attending troubleshooting calls with different MSPs i.e. Infosys, Sirius, AT&T whenever there's a network issues.- Responsible for firmware upgrades for different Meraki devices i.e. MS, MX , MR.- Providing and updating Network diagram for the markets/restaurants for setting up the LABs and for documentation purposes.- Providing support for migrating the Head offices and Restaurants from Classic Cisco Solution to Full-Stack Meraki Solutions.- Extracting Backup configuration of Meraki Switches using Postman and Meraki APIs.

Working as NOC specialist, monitoring government hotline 24/7 under contract with ePLDT.

Tier 2.5 (Voice), working for AT&T telecommunications account.

Tier 1 (Blended Voice and Chat), working for WellsFargo banking account.

Tier 1 (Back office), working for Dish Satellite account.

Employed from being internship program to Associate Registrar