A senior and highly motivated retail specialist with comprehensive store, regional and support centre experience in an iconic British brand. A believer in delivery through organisation, strong leadership and forming partnerships to achieve objectives. Consistent store delivery of KPI's including sales, shrinkage, people management and safety set a foundation of what good looks like for future positions. A subsequent proven track record in M&S regional and support centre roles focusing on commerciality, execution of business plans, delivery of retail operations and transformation projects into stores across the estate. A passion for exemplary customer service has been a common thread throughout.The most enjoyable part of this journey has always been the people and getting the highest level of satisfaction from being part of winning teams. Every role has it's challenges, but overcoming them and sharing that with people who have the same vision has been the ultimate reward each time - whether that's been simply delivering a fantastic Christmas trading period, launching a new store or landing a wider business project. Delivering and ultimately making the customer happy is what retail is all about.