Carl Jones Email & Phone Number

First point of technical contact with customers to triage trouble to specific groups within area of product technical support. Providing callbacks to customers to resolve product specific issues as it relates to computer software (operating systems, connectivity, etc) hardware and other needs the customers have in regards to the software packages. Working between teams within the organization to come up with new ideas and solutions to better assist and satisfy customers.

Assist customers with troubleshooting various product issues. Assist field technicians with product documentation and troubleshooting. Set up warranty exchanges, repair materials authorizations (RMA’s), and parts orders. Small repairs of scoreboard and / or message center parts (i.e. remote computers, radios, message controllers, LED modules, drivers, etc.). Also maintained all network systems including but not limited to: desktop computers, laptop computers, servers, email, smart phones, T-1, routers, switches, wireless access points, etc.

Tier 1 help desk. Resetting passwords, basic troubleshooting of hardware/software on desktop and laptop computers, troubleshooting Blackberry devices in conjunction with BES servers, and escalating problem tickets to the next tier support.

Working with on-air talents to ensure smooth operation during live remote broadcasting. Also simulcasting special programming on multiple radio stations.

DS0 Circuit testing. Providing data to field technicians based on information gathered from specialized testing equipment.

Computer And Electronics Engineering Technology

Education record