Carl Kale Email & Phone Number

Seekonk, Ma, Us

Chestertown, Maryland, United States

Newport, Rhode Island, United States

Riverside, Ri

Responsible for maintaining functional and non-functional specifications for branch systems/applications designed to meet business requirements throughout project lifecycle.Defined system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements to meet requirements for branch applications enhancements.Solicit and document functional specifications to assist the Solution Architect in the design of… Show more Responsible for maintaining functional and non-functional specifications for branch systems/applications designed to meet business requirements throughout project lifecycle.Defined system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements to meet requirements for branch applications enhancements.Solicit and document functional specifications to assist the Solution Architect in the design of technical structures for branch applications based on the existing standards and processes to meet business requirements. Liaison with the Solution Architects, Application Developers and Testers to ensure understanding of functional requirements of the banking applications.Configure system settings and options to ensure business requirements are fulfilled.Manage project tasks assigned within scope, quality and time frame allocated with Project Manager.Identify and record risks, issues, dependencies and assumptions in accordance with project standards. Agree on escalation level with Project Manager and manage through resolution including updating project risks and issues logs.Developed and executed test plans which resulted in the successful implementation of upgrades for internal and external applications.Acted as the Project Manager when required. Show less

Analyzed and documented workflows to identify and recommend process improvements which resulted in scalability and efficiency in implementing learning solutions.Led data analysis and reporting efforts on projects to communicate operational metrics to business leaders and stakeholders to measure and evaluate the effectiveness of projects.Proficient in Excel, SQL, Tableau and/or MS Access to interpret data to draw conclusions for managerial action or strategy.Part of an Agile team to… Show more Analyzed and documented workflows to identify and recommend process improvements which resulted in scalability and efficiency in implementing learning solutions.Led data analysis and reporting efforts on projects to communicate operational metrics to business leaders and stakeholders to measure and evaluate the effectiveness of projects.Proficient in Excel, SQL, Tableau and/or MS Access to interpret data to draw conclusions for managerial action or strategy.Part of an Agile team to implement changes to internal applications. Project Manager to support and successfully implement upgrades and enhancements to vendor and internal applications.Worked with product directors and program managers to manage the upgrade of existing products and/or implementation of new products which included enterprise regulatory and compliance trainings. Provided technical leadership to manage and support existing internal and external applications to resolve and troubleshoot issues. Analyzed, communicated and recommended technology solutions to meet end user requirements for Learning and Development projects resulting in a positive end user experience. Identified new solutions and technologies with our software applications to meet business strategy. Acted as a liaison with the Corporate Technology Group to maintain business focus, standards and processes to the Personal Investments Learning and Development organization. Developed and executed UAT plans which resulted in the successful implementation of upgrades and enhancements for internal and external applications.Communicated and interacted with all levels of the organization at both the technical and non-technical level to provide system support with internal and external applications. Served as a team mentor to coach, guide and educate on technology, policy and procedures. Show less

Franklin, Massachusetts

Generated service fee revenue and improved customer service by implementing Internet based customer-ticketing software at the theatres. Implemented centralized credit authorization technology, reducing credit card processing fees.Reduced telecommunication expense by implementing a Wide Area Network and eliminating phone lines. Improved field service to 100+ locations by implementing and managing a centralized Help Desk and an on-site hardware maintenance initiative… Show more Generated service fee revenue and improved customer service by implementing Internet based customer-ticketing software at the theatres. Implemented centralized credit authorization technology, reducing credit card processing fees.Reduced telecommunication expense by implementing a Wide Area Network and eliminating phone lines. Improved field service to 100+ locations by implementing and managing a centralized Help Desk and an on-site hardware maintenance initiative. Coordinated the effective business and technology transfer of cinemas.Managed multiple vendors on the installation of theatre systems at new locations.Implemented and coordinated theatre system upgrades to theatres to provide security compliance. Show less

Lexington, Massachusetts

Improved communication with liaison offices by implementing frame relay lines and installing a Local Area Network in each office. Reduced telecommunication expense and improved service. Project leader for the design and development of a production tracking system to reduce development cycle time and to improve quality.Developed and implemented a forecasting system to manage production allocation in the overseas factories.Managed and maintained all Stride Rite Sourcing… Show more Improved communication with liaison offices by implementing frame relay lines and installing a Local Area Network in each office. Reduced telecommunication expense and improved service. Project leader for the design and development of a production tracking system to reduce development cycle time and to improve quality.Developed and implemented a forecasting system to manage production allocation in the overseas factories.Managed and maintained all Stride Rite Sourcing International business system applications.Provided assistance and troubleshooting with PCs, Local Area Network and the mainframe to local and overseas offices. Show less

Designed, developed and implemented Windows based systems using Microsoft Access to satisfy the business requirements of the divisions.Supported, modified and maintained existing systems to adapt to changing requirements of the businesses.Supported and utilized all corporate standard software packages to provide assistance throughout the corporation.Provided network and PC support throughout the corporation for over 100 employees.

Framingham, Massachusetts