Carl Kent-Smith Email and Phone Number

Senior program manager working on many of Ticketmaster's most critical Programs and Projects: • Live Nation Streaming (August 20 – current)• TM Mobile App Team (May 20 – current)• Pre-Purchase Program (May 20 – current)• CCPA (California Consumer Privacy Act) Program (Jan 19 – April 20).• Fraud Program (Jul 18 – Dec 18).• Open Ticketing (Jul 17 – Jun 18).• 3rd Party Events (Jan 17 – Jun 17).• Commerce Platform (Jul 16- Jul 17).• CCP (TM2.0) (Oct 14 – Jul 16).• Ticketmaster.com (Jul 12 – Sep 14).Utilizing the following skills:• Manage multiple concurrent development projects using Agile Scrum/Kanban/Lean methodologies. Coordinate large program initiatives spanning multiple teams and organizations.• Responsible for executive and business stakeholder reporting using smartsheet sourced dashboards, project plans, spreadsheets, agile metrics and delivery forecasting.• Facilitate project and program ceremonies including kick-offs, inceptions, stand-ups, grooming, retrospectives and post-mortems.• Coach teams on Agile Scrum, Kanban, and Lean best practices. Monitor and interpret agile project performance metrics (Burnups, Velocity, JIRA control charts, JIRA version reporting).• Drive Definition of Done, User Story Mapping, Feature Slicing and determination of MVP. • Plan, groom and assist with product backlog prioritization. Ensure high quality of tickets through application of Sizing/Relative Estimation, Story Slicing, addition of Acceptance Criteria and attention to testability.• Remove blockers, coordinate dependencies with outside teams, and escalate issues.• Responsible for release/feature tagging strategies, partnering with E2E testers and operational documentation creation.• Software: Expert Atlassian user (JIRA, Confluence, Trello), Smartsheet , MS Office (Project, Excel, Outlook, Planner, PowerPoint), Google Sheets/Slides.• Project Management Methodologies: Agile (Scrum, Scrumban, Kanban). Waterfall (WBS, Gannt charts, CPM/PERT).

Program manager responsible for delivery of all phases of the Ticketing website for London2012, and successfully meeting the exacting requirements and deadlines set by London Organizing Committee of the Olympic and Paralympic Games.

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