Carl Leaf Email & Phone Number

Land O' Lakes, Florida, United States

Manage Salesforce production for all business users:- Leading front-line production support- Ensuring the integrity of the Salesforce environments is protected followingSDLC guidelines- Supporting and testing Salesforce integrations- Defining an internal process for submitting and tracking support requests.- Assist business users with creating and maintaining templates and forms.- Establish and maintain internal Salesforce documentation library- Enrich business… Show more Manage Salesforce production for all business users:- Leading front-line production support- Ensuring the integrity of the Salesforce environments is protected followingSDLC guidelines- Supporting and testing Salesforce integrations- Defining an internal process for submitting and tracking support requests.- Assist business users with creating and maintaining templates and forms.- Establish and maintain internal Salesforce documentation library- Enrich business users' Salesforce experience by creating and facilitating live end-usertrainings, and producing content for internal Salesforce newsletter/announcements- Export, transform, and bulk load data into the Salesforce environment Show less

Odessa, Florida, United States

- New manufactured equipment order entry of product lines and technical support orders using Salesforce CRM and Syspro ERP across multiple product lines.- Organization Salesforce Administrator maintaining, creating and customizing multiple user profiles, roles, and security including custom objects and processes.- Create and modify SQL reports for data analysis of existing organization records.

Largo, Florida

Responsible for warranty administration and post-sales troubleshooting for factory manufactured equipment.Provided technical assistance and support to end users and installing technicians via phone and email.Developed and coordinated training sessions and materials for factory floor personnel.Database management across multiple databases and systems and keeping data secure.

Tampa/St. Petersburg, Florida Area

Management and coordination of facilities repair and maintenance for locations nationwide.Coordination of field technicians, subcontracted personnel, office personnel and material suppliers.Performed new computer workstation setups (hardware and software) for new office and field personnel, including database access keys and passwords.Database Management using CRM software and Enterprise CRM/ERP Software

Education record

Bachelor Of Science - Bs, Information Science/Studies

Associate Of Science - As, Technology Management