Founded in 1983 and headquartered in St. Louis, Missouri, Dent Wizard is North America's largest provider of automotive reconditioning services and vehicle protection products with 3000 employees. Services are logistically provided through 260 established reconditioning centers, mobile vehicles, and customer infrastructure.Responsible US division with 13 Northeast states and Eastern Canada and specialty remanufactured wheel operations in five states. Reported to the COO with four direct reports and 700 employees. Charged with building profitable growth and productivity across the division. Responsible for P&L.Selected accomplishments:• Increased revenues by 107%, boosted EBITDA by 114% by implementing a systematic KPI program to improve b2b sales network utilization and eliminate unessential sales and general admin.• Added 4% in recurring yearly revenues through price increases co-leading the financial, sales, and operations teams to set goals, identify new automotive customers, and establish dialogues to negotiate prices.• Decreased accounts payable 72% by establishing systems to ensure field procedure compliance, building relationships for non-payment reasons, and negotiating past dues.• Improved EBITDA margins on 11 reconditioning centers with three increasing to over 20%. Initiated programs to identify efficiencies that included tech load leveling, proper tooling, outsourcing, and additional retail sales.• Launched program to increase technician retention by 3%. Played a pivotal role in developing the program kickoff with the 1st annual Wizard Summit designed to instill team collaboration with 150 technicians and 150 managers

Responsible for business management of sales and field operations across 17 Western and Southern states. Provided strategic leadership to four regional vice presidents. Responsible for 1700 skilled employees. Oversaw strategic planning, financial analysis, business development, lease negotiations, fleet management, and compliance regulations. Responsible for P&L.Selected accomplishments• Delivered 24 new recurring accounts by leading the implementation of the “Cross-Sell” initiative. Collaborated with parent company and Dent Wizard sales staff to identify and close automotive customers not using both entities.• Added to the portfolio by identifying four key competitor acquisitions to gain a dominant market share. Led the integration following closure by the M&A team, and transitioned new staff, customers, vendors, equipment, processes, supplies, and vehicles.• Grew market share by coordinating the acquisition of four new stand-alone fixed site reconditioning centers, allowing larger, more complex repairs and retail sales. Performed due diligence including customer commitments and secured capital. Negotiated property leases, coordinated buildouts, aligned field teams, set processes, launched and installed regular follow-up systems.• Mentored three regional vice presidents to “top 3” status by cultivating a cohesive team with clear direction and by setting achievable yet challenging KPIs and providing the resources to reach them.

Promoted to lead all Dent Wizard regional operations across five Southeast states. Responsible for P&L, developing onboarding processes, budgeting, goal setting and review techniques, KPIs, customer reviews, employee survey feedback, and best practices. Relationship building with automotive dealer groups, auction houses, and rental car companies.Selected accomplishments• Increased organic revenues by 19% and boosting EBITDA by 21%. Reorganized sales and operations twice over ten years to adapt to market changes and ensure optimal operations through repetitive training, communications, and enhanced customer service.• Managed the business disruption through the COVID-19 pandemic, which led to an immediate revenue decrease of over 50%. Furloughed the workforce in correlation to reduced business activities from 600 to 350 employees. Subsequently rebuilt revenue and the team to its original size within 18 months.• Grew market share by acquiring a competitor with 140 employees. Developed and implemented an integration plan and led town hall meetings, customer visits, and back-office cadence.

Responsible for overseeing operations and sales management in Florida across the dealer, rental, auction, and retail sales segments. Supervised customer dashboards, customer relationships, high-level customer service requirements, technician logistics, staffing, and training. Reviewed fleet requirements, buildouts, safety, and maintenance.Selected accomplishments• Increased net promoter score (NPS) by 20% and improved retention. Reversed low employee survey scores and increased retention levels by 3 points by listening to field needs, establishing advanced training, and implementing new level of achievement plans.• Under a non-disclosure agreement until 48 hours prior to the acquisition, launched five high-volume customers, immediately billing three services. Identified recondition needs, established an internal launch team and training curriculum, and coordinated technicians, supplies, and tooling.

Responsible for managing and growing dealer and rental operations in NY with 45 employees. Unified and transitioned the acquisitions of four separate vehicle reconditioning companies into one under Dent Wizard.

Responsible for creating and executing a strategic plan to increase market penetration for the eastern New York paintless dent removal business.

Responsible for performing paintless dent removal with minimum requirements of production and account growth.