Carl Licence

Carl Licence Email and Phone Number

Business System Analyst @ Harvard University
Cambridge, MA, US
Carl Licence's Location
Cambridge, Massachusetts, United States, United States
Carl Licence's Contact Details

Carl Licence personal email

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About Carl Licence

As a highly professional Client Operations / Communications & Change Manager with extensive experience in providing top quality service and resolving client complaints/concerns efficiently and an expert in developing policies/procedures that reduce operating costs and increase profits; a specialist in streamlining workflow, optimizing operations and implementing highly-effective process improvements.Specialties: • Customer Service• Agile practice• Consulting• Staff Management • Client Relationships• Profitability Improvement• Programming• ITIL trained• Technology Integration • Project/Change Management• Vendor/Account Management• Financial Management• Problem-Solving Abilities• Project Management

Carl Licence's Current Company Details
Harvard University

Harvard University

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Business System Analyst
Cambridge, MA, US
Carl Licence Work Experience Details
  • Harvard University
    Business System Analyst
    Harvard University
    Cambridge, Ma, Us
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  • Harvard University
    Business System Analyst
    Harvard University May 2015 - Present
    Cambridge, Massachusetts
    • Collaborate with business systems analysts, product managers, and practice managers to provide Tier II+ production and reporting support for enterprise applications, including in-depth analysis, troubleshooting, researching and recommending resolution options to ensure systems remain operational and data integrity is upheld within applications.• Partner with key stakeholders to analyze business processes and systems needs.• Draft systems specifications detailing the logic, configuration, and security requirements to be implemented and perform supporting configuration steps.• Identify and implement solutions to meet business objectives and support emerging priorities.• Develop test plans and test system functionality to ensure new products, enhancements, bug fixes, and patches have corrected identified problems without introducing regression issues. Log, track, and follow bugs through development life cycle.• Work with business and technical partners to implement systems and enhancements to the University community.
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  • Xerox
    Functional Senior Analyst
    Xerox Jul 2012 - May 2015
    Boston, Massachusetts
    Involved in all aspects of implementing systems to provide Health and Welfare (H&W) administration services over the Internet. Managed client relationships for H&W and Defined Benefit (DB) retirement plan administration teams; administer conversions, application programming & customization, system functionality upgrades and provide daily record keeping support. •Let and contributed to various HR Solution projects for Fortune 500 companies.•Consulted with clients and internal Senior Management to clarify client assumptions about project objectives, scope, budget and deliverables, and identify out of scope deliverables.•Leveraged business and technical expertise to define and document client business requirements and procedures.•Design and manage structured project plans for system development as well as step by step deliverables.•Analyze complex plan documents and defined system specifications, workflows, and processes essential to software development.•Develop and implement unit and integration test plans to ensure system quality.•Train end-users on the benefit systems and provide on-going technical support to colleagues and clients.•Utilized HR benefit and systems experiences to train and develop colleagues as well as lead project teams.•Manage office billing, budgeting and invoicing for the. •Automated communication packages for retirement systems and designed and updated the database.•Customized web based applications utilizing SQL, XML, VB and MS Word.
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  • Acs, A Xerox Company
    Senior Functional Analyst
    Acs, A Xerox Company Sep 2005 - Mar 2011
    - Manage client relationships for retirement plan administration teams; administer conversions, application programming & customization, system functionality upgrades and provide daily record keeping support. - Manage office billing, budgeting and invoicing for the department of 86 staff members with annual revenues exceeding $15M. - Automated communication packages for retirement systems and designed and updated the database.- Devised written system specification and documentation for corporate software packages. - Customized web based applications utilizing SQL, XML, VB and MS Word.
  • Hp Enterprise Services
    Sr. Implementation Analyst
    Hp Enterprise Services 2006 - 2009
    Please see experience under ACS, a Xerox Company. dbConnect Group acquired by ACS, a Xerox Company.
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  • Towers Perrin
    Lead Technology Specialist (Manager Of Technology Resources)
    Towers Perrin Jan 1997 - Jan 2006
    Professional services firm specialising in human resources and financial services consulting, which merged in January 2010 with Watson Wyatt to form Towers Watson.; - Managed the provisioning of local technical consulting and computer support for a global professional consulting firm;- Directed help desk operations for ~400 end users, ensured superior customer service and provided 24/7 emergency support. - Oversaw the performance of a team of 6 personnel, managed workflow, established business and professional development goals and supervised end user software, desktop hardware, and office equipment training.- Managed applications installation and support for consulting and graphics design teams including office productivity suites, desktop publishing applications, and specialized corporate applications. - Oversaw support, trouble shooting, and problem resolution in a mixed PC and MAC environment, network printing, digital imaging, OCR, and graphics support environment.- Administered purchasing of hardware, software, peripherals, third party services and vendor support.
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  • Evergreen Investments
    Sr. Office Systems Analyst - Business Analyst
    Evergreen Investments Jan 1988 - Jan 1997
    Evergreen Investments was the investment management business of Wachovia. The brand was merged into Wells Fargo Advantage Funds and subsequently phased out; - Conducted departmental information systems analysis by gathering system requirements and ensuring business needs were aligned. - Developed and updated database repositories and interfaces for mutual fund financial data.- Maintained documentation on systems and procedures, managed contractors, performed companywide desktop hardware upgrades and provided end user software and hardware support. - Tested and implemented automated financial reporting and database applications. - Liaised between investment groups and system providers during user acceptance testing for system solutions. - Aided in the installation of a digital imaging solution for internal transfer agency.- Evaluated corporate software installations and recommended strategic upgrades and migrations.FUND REPORTING SYSTEMS SPECIALIST- Collaborated with the Investment Company Institute to devise data delivery system for mutual fund financial data. - Automated daily delivery of NAV and other financial and investment related data and developed a financial reporting system for private investment accounts. FUND REPORTING ANALYST- Led projects to perform accounting, reporting and reconciliation for numerous institutional and private accounts. - Senior analyst within the mutual fund reporting department, reconciled portfolio trades, created annual semi-annual reports, updated general ledger accounts and conducted compliance testing for mutual funds.
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  • Keystone Investments
    Sr. Fund Reporting Specialist
    Keystone Investments Aug 1987 - Jan 1988
    Boston, Ma
    Mutual Fund Reporting Analyst - Responsible for Mutual Fund Accounting- Audit-packages- Annual and Semi-Annual reporting- Daily NAV Reporting- Expense monitoring- Miscellaneous regulatory filings and reporting
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Carl Licence Education Details

Frequently Asked Questions about Carl Licence

What company does Carl Licence work for?

Carl Licence works for Harvard University

What is Carl Licence's role at the current company?

Carl Licence's current role is Business System Analyst.

What is Carl Licence's email address?

Carl Licence's email address is ca****@****ast.net

What is Carl Licence's direct phone number?

Carl Licence's direct phone number is +161749*****

What schools did Carl Licence attend?

Carl Licence attended Harvard University, School Of The Museum Of Fine Arts, Eastern Connecticut State University, The University Of Connecticut, Harvard Extension School.

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