Carl Lucas Email and Phone Number

Create and manage project teams to implement technology-led outbound and inbound communication solutions, business improvements and complex change across multiple UK sitesKey Achievements* NHS Prescriptions - I successfully managed a £600k project to produce and fulfill all of the prescription pads from the NHS in England & Wales using real-time xml data feeds.* Domestic & General - I successfully managed a £90k project to transition a business critical mail contract to include… Show more Create and manage project teams to implement technology-led outbound and inbound communication solutions, business improvements and complex change across multiple UK sitesKey Achievements* NHS Prescriptions - I successfully managed a £600k project to produce and fulfill all of the prescription pads from the NHS in England & Wales using real-time xml data feeds.* Domestic & General - I successfully managed a £90k project to transition a business critical mail contract to include the creation of a pioneering dashboard system* Express Gifts - I led a £125k project that created a transactional communication platform for a first time outsource to include document archive & B2C and B2B retrieval, email broadcast, and an online document content manager. Show less

Responsibilities Transactional mail BAU management and change managementManage ad hoc direct mail campaignsEnsure SLA and all KPIs are metProduce daily reports, produce monthly MI, deliver excellent customer serviceAchievementsSignificantly improved Home Retail Group BAU customer satisfaction, leading to £125,000 account revenue growth

ResponsibilitiesIdentify production and process cost savingsDeliver excellent customer serviceSelect and coordinate suppliers to deliver campaigns on budget, to strict quality standards and on timeReporting of KPIAchievementsIdentified £31,700 of production and process cost savings throughout: New business opportunity closed (First Direct internal comms.) worth circa £20k per month

ResponsibilitiesManage an print and direct mail requirements for all customersHead up and lead customer service teamCreate quotations and close businessIdentify and maximise profit opportunitiesHands on direct mail and print production managementAchievementsHelped to set company up from standing start

ResponsibilitiesManage all print and direct mail requirements for all customersCreate quotations and close businessAchievementsManaged up to £150k of business per month across a number of clientsSix direct reports at the time of leavingImplemented second ever DSA contract solution for BSkyB with TNT

ResponsibilitiesNew and existing business sales of direct mail and emailAchievementsGenerated new business accounts including: Virgin Active, Chelsea Building Society and Guardian Newspapers.

ResponsibilitiesResponsible for the management of projects: creation of PURLs, domain name purchasing, bounceback and goneaway managementAttended email marketing council meetings (now integrated into DMA)AchievementsSetting out standardised internal briefing and control documentation for e-mailcom ltdJointly responsible for the design and development of Internet based reporting function for email marketing

ResponsibilitiesRun continuous and sheet fed laser printersAchievementsProactively proof read printed items, shortly became highest “Smiley Lolly” reward winner.