Carl Centeno Email & Phone Number

United States

Lead a team of training specialists in the development, coordination, and delivery of training programs and systems for various customers in both the commercial and government sectors.DUTIESPlan, schedule, and administer training projects including changes or revisions to current courseware project plans.Know and implement quality control standards for all courseware and technical documentation that is changed, revised, or developed and ensure compliance with ISO 9001 and ISO 27001 standards.ACCOMPLISHMENTSRecently received full government acceptance of comprehensive IMI comprising 23 lessons with little corrections required.

United States

Design, develop, and coordinate a comprehensive range of training and education programs. Work closely with technical writers and the customer to interpret complex, technical information and translate it into an easily understandable training format, per customer guidelines.DUTIESReview current courseware lesson plans, student guides, associated computer-based training (CBT) or interactive multimedia (IMI) material, and supporting technical publications for accuracy, conformity to customer or agency standards, and relevance.Perform changes or revisions to current courseware lesson plans, student guides, associated computer-based training (CBT) or interactive multimedia (IMI) material, and supporting technical publications according to customer requirements and feedback.Work alongside customers to ensure compliance with and to receive direct feedback on projects, including participating in workshops, training site visits, and performance analysis.Use commercial and proprietary course authoring and LMS software to review, revise, and develop curricula.Know and implement quality control standards for all courseware and technical documentation that is changed, revised, or developed and ensure compliance with ISO 9001 and ISO 27001 standards.ACCOMPLISHMENTSIdentified and performance gaps in course delivery at a major Airforce maintainer training site, and have begun targeted resolutions, which involve working closely with the Helicopter Program Office (HPO) and major/primary contractors.

United States

Training Manager and Product Specialist for Legacy Components | OEM | Prosper digital printing systems.Oversaw the development, maintenance, and delivery of Eastman Kodak Digital Printing Systems (Inkjet) technical training programs for new and existing products.• Developed and implemented long and short range training plans.• Assisted service managers and customers world-wide identify, develop, and schedule training to meet operational and maintenance requirements.• Planned, coordinated, and supervised staff engaged in Technical Education.• Worked with other managers and senior leadership to develop training strategies for the most efficient deployment of Technical Training, including on site and remote sessions.• Worked with internal and external organizations to provide alternatives to training where appropriate, including training aids, customized documentation and procedures, and technical assistance.• Worked in global Product Support group providing technical assistance to internal and external customers either directly or through remote resolution, developed and produced aids and procedures (written and video) for newest product line of printing systems, and participated in product improvement planning efforts.• Curricula developer and instructor.

Dayton, Ohio

Provided management and leadership to multiple service districts comprised of 10 Field Engineers (FE) and up to 35 auxiliary FEs, who deliver on-site equipment service to direct and indirect Kodak customers throughout the US, Canada, and Central and South America. I was also accountable for margin, operational excellence, and customer and employee satisfaction. Duties included providing opportunities for revenue generation.Roles and Responsibilities:• Provided direct leadership though guidance, coaching and counseling to team of field engineers.• Drove new and repeat business for the service base. Depending upon the district, may have included responsibility for new and repeat service agreement contracts, support services, and preventive maintenance sales.• Achieved margin goals through effective management of personnel staffing, overtime, asset management, and effective service delivery.• Ensured high levels of customer satisfaction though effective execution of service delivery and good account management skills by Field Engineers.• Improved employee satisfaction results through defined regional initiatives and effective leadership of Field Engineers.• Participated as part of the leadership team to evaluate performance results, including revenue growth, margin, market trends, competitive information, and operational performance; established goals and initiatives to meet business objectives, and championed key regional projects.

Dayton, Ohio

Responsible for the development and revision of technical courses; and delivering technical instruction. Performed task and job analysis, worked with new product development and integration teams, provided field technical support, and conducted technical reviews and evaluations. As a technical writer, I authored or co-authored several publications now in use by Eastman Kodak. I have been called upon to act as a technical liaison between Eastman Kodak and their customers. While performing duties as a technical instructor, I instructed both Kodak and non-Kodak employees in formal and informal training sessions. Training is usually at the facility in Dayton, OH but I have traveled to the customer’s site, both domestically and international. I regularly performed the following tasks:• Performed front end analysis, and developed comprehensive services courses for 9 new products over my entire tenure at Kodak.• Maintained curricula for 7 service courses• Certified to teach 11 service courses• Provided technical support (either by distance communication or travel to site) for training, troubleshooting, diagnostics, and repair of several industrial printing systems• Advised technical publications department as to content, validity, and accuracy of information contained in operator and service procedures and manuals• Researched, wrote, and provided technical content for use in product procedures and manuals

Groton, Ct

Leading Chief Petty Officer / Division Officer, Submarine Weapons Delivery School.Training Manager: Led up to 16 staff and 1300 students per year through-put in the maintenance and delivery of 9 technical and leadership courses.Implemented procedures for the total development of staff, including Individual Development Plans, weekly training sessions, and quarterly departmental leadership forums for discussing junior petty officers and goal revision planning.Specifically, I performed the following tasks:• Conducted orientation sessions, training, and workshops.• Analyzed training needs to develop new training programs or modify and improve existing programs, and arranged on-the-job training for newly reporting personnel.• Evaluated instructor performance and the effectiveness of their training plans, providing recommendations for improvement.• Developed testing and evaluation procedures as part of a continuing training program. • Conducted or arranged for ongoing technical training and personal development classes for staff members.• Conferred with the department head and conducted surveys to identify training needs based on projected production processes, changes, and other factors.• Developed and organized training manuals, multimedia visual aids, and other educational materials.• Planned, developed, and provided training and staff development programs, using classroom training, demonstrations, and on-the-job training sessions• Trained instructors and supervisors in techniques and skills for training and dealing with fellow staff and outside organizations.

Groton, Ct

Division Leading Chief Petty Officer, USS Providence (SSN-719)Supervised Torpedo Division in duties pertaining to weapons delivery system operation, maintenance, and repair. Also managed and implemented the ship's weapons handling certification program and force protection/physical security equipment and procedures.Assistant quality assurance officer.

Arlington, Virginia, United States

Fleet Liaison - Naval Sea Systems CommandTechnical assistance to fleet maintenance and operational organizations.Tracked individual ship maintenance accomplishments and provided recommendations to senior leadership.Evaluated systems programs and procedures for accuracy, relevancy, and determined training needs.Participated in and provided recommendations to technical review boards/seminars.Organized, planned, led, and participated in conferences and workshops

Norfolk, Virginia, United States

Division Leading Chief Petty Officer - USS Spadefish (SSN-668)Senior enlisted member of the Torpedo division, overseeing 4 personnel in the administration, maintenance, and operation of all weapons launching and handling systems and support equipment. Ship’s Assistant Quality Assurance Officer/Quality Assurance Supervisor.Led division in the maintenance, operation, and documentation of the ship’s torpedo battery.Developed and administered ship’s ordnance handling qualification and certification program.Mentored and counseled divisional personnel in their professional and personal development.Reviewed, approved, and/or developed long range and short range training plans.

Norfolk, Virginia, United States

Division Leading Petty Officer - USS L Mendel Rivers (SSN-686)Senior enlisted member of the Torpedo division, overseeing 6 personnel in the administration, maintenance, and operation of all weapons launching and handling systems and support systems. Ship’s Assistant Quality Assurance Officer.DUTIESLed division in the maintenance, operation, and documentation of the ship’s torpedo battery.Developed and administered ship’s ordnance handling qualification and certification program.Mentored and counseled divisional personnel in their professional and personal development.Reviewed, approved, and/or developed long range and short range training plans

Orlando, Florida, United States

Instructor | Curricula Developer - Service School CommandCourse Developer/Manager for two highly technical coursesTechnical instructor for three major courses.Participated in the development and implementation of a comprehensive torpedo intermediate maintenance course (which includes weapon disassembly, data collection and processing, component testing, engine over-haul, refueling, explosive materials handling, weapon assembly and testing, and weapon conversions).Earned designation as a Master Training Specialist, an accomplishment not normally awarded to junior petty officers at that time.

San Diego, California, United States

Division Leading Petty Officer - USS Drum (SSN-677)Supervised the Torpedo division, overseeing 4 personnel in the administration, maintenance, and operation of all weapons launching and handling systems and support systems. Quality Assurance Inspector.Administered ship’s weapons handling training and certification programLed division in the maintenance, operation, and documentation of the ship’s torpedo battery.Mentored and counseled divisional personnel in their professional and personal development.

Bachelor Of Science Degree, Workforce Education And Development, Cum Laude

General Studies

General Studies