Carl Martin Email and Phone Number
I consider myself to be a person with self-confidence and strong communication skills. I enjoy taking on newassignments, as I like to challenge myself. I can work well under pressure and can guarantee companystandards.During the course of my journey in the corporate environment (Sanlam Head Office) I have grown anddeveloped more skills as I have gained exposure to corporate business practices and processes in aprofessional environment. I am thus a team player in any given team as I am always willing to try and learn newways of improving myself, this way I am eager to gain as much experience as I can to achieve my goals
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Technical SpecialistMetropolitan Health Group Oct 2020 - PresentCape Town, Western Cape, South Africa -
Quality Assurance SpecialistMetropolitan Health Group 2014 - Oct 2020
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Correspondence ConsultantMetropolitan Health Group Jul 2014 - Jul 2017Resolution of client queries with the aim to achieve first call resolution oMaintain the goodwill of the company by upholding the SLA standards oInvestigate queries where necessary and provide timeous feedback to the member oInterpret the query and determine appropriate path of resolution oEscalate queries where necessary to ensure member satisfaction oAccurate logging of information for statistical reporting purposes
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Senior Process AgentSanlam Aug 2004 - Jun 2014o Customer service requests, within SLAo Timeous and accurate Policy Payoutso Accurate Retirement Annuity payoutso Outbound customer service and data collection callso Update client information accuratelyo Resolve queries by minimal hand-offs / call backs by completing customer requests at first contacto Achieve customer service standardso Effective quality communication skills and open honest feedback to clientso Conserved Fundso Generated Sales Leadso Escalated, unresolved complaints to FLM/Specialisto “Stand in” First Line Manager
Carl Martin Education Details
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Portland High School -
Business/Commerce, General
Frequently Asked Questions about Carl Martin
What company does Carl Martin work for?
Carl Martin works for Metropolitan Health Group
What is Carl Martin's role at the current company?
Carl Martin's current role is Technical Specialist at Metropolitan Health Group.
What schools did Carl Martin attend?
Carl Martin attended Portland High School, University Of South Africa/universiteit Van Suid-Afrika.
Who are Carl Martin's colleagues?
Carl Martin's colleagues are Gugu Cebekhulu, Tebogo Nyapele, Tsholofelo Malepe, Simphiwe Dlulani, Lenie Diesel, Gcobisa Inno, Sabelo Mavuso.
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