• Supporting clients, providing solutions to complex software issues, and maintain business continuity of mission critical applications• Provide 3rd Line Support to the IT Service Desk for assigned applications• Successful execution of projects and delivery to meet IT benchmarks used to measure operational health and performance• Provide system support, design and analysis assistance to other user levels and internally to IT• Expert level understanding of multi-tiered application layer in a centralized/distributed/virtual network topology• Assist with the implementation, upgrade and maintenance of the firm's applications, through technical, analytical or programming methods• Document the implementation of applications through design, configuration, and support reports• Perform configuration, testing, and multi-tiered system integration of applications, with minimal supervision, following the full lifecycle methodology• Evaluate individual user software requests; analysing acceptable solutions that satisfy client needs without sacrificing the stability of firm wide software• Analyse the impact of new technology on day-to-day operations/workflow and advise on associated application integration and re-engineering, and architecting efforts• Be aware of the technologies, ITIL processes and procedures in use within the department• Adhere to local and regional IT operational standards• Participate in the 3rd line on-call support rota• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department

IT representative for Business Continuity at DWS MK, helping the firm achieve BS 25999 certification.Administrator for all Land Registry accounts for DWS MK users.Creation and maintaining of ISO 9001 compliant documentation.Order hardware and maintain relationships with suppliers on an ad-hoc basis.First point of contact for over 100 users on the IT Servicedesk, answering, logging & solving calls relating to IT hardware, software, network, printer and telephony problems.Dealing with computer related problems with employees, both in person and on the telephone.Assisted with planning and setting up of hardware in a large office relocation of around 80 users (11/2009).Administration of hardware, software and applications on both virtual and physical servers.Building and rebuilding of computers using the BDD process.Assisted with setting up of computers in an office merger (11/2008).Account administration using Active Directory.Meeting room set ups with IT presentation equipment.

I worked here during the holidays whilst I was at University learning basic IT skills.