• To ensure safe, punctual, reliable and cost effective delivery of services. • Provide accurate feedback on operational cost and capabilities to Operating Company planners• Customer focused in meeting and surpassing internal and external customers’ expectations• To develop and lead through staff engagement the core principles of service delivery whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture, to sustain business growth • Becoming the local face of First through engagement with the local Community and stakeholders in the area of operation

• Lead the development of initiatives to increase awareness and prevention of revenue fraud across the region.• Alongside the finance team, lead enhancements in internal controls to protect revenue.• Manage and direct the revenue protection team.

As Operations Manager I was responsible for over 300 staff across 4 depots, including drivers, supervisors, engineers and cleaners. I reported to the General Manager. I was responsible for preparing rostas, which also consisted of organising driving staff, liaising with the engineering department and consulting with the traffic supervisors. I also processed the wages and therefore had to ensure that these were kept within budget. Extra duties included conducting disciplinary meetings, and attending regular director and management meetings and monthly meetings with external organisations such as the Police and PTE. I was responsible for a team of supervisors and delegated work to them as necessary. Other duties included dealing with customer service issues and assisting with head office enquiries. I had responsibility for handling cash, vehicle safety checks, staff interviews, inductions, retrieving CCTV from buses for incidents that occurred and dealing with insurance investigator for fraud issues. Health & Safety for the depot was part of my responsibilities and I am also first aid trained.