• Manage customers ship spares movement with overseas partners and offices to achieve on-time delivery.• Source within own worldwide network and capability for solutions to meet customers forwarding requirements.• Investigating and planning the most appropriate route for a shipment, considering the perishable or hazardous nature of goods, cost, transit time and security.• Arranging appropriate packing, taking into account the climate, terrain, wight, cost and nature of goods and also the delivery and warehousing of goods at their final destination.• Negotiating contracts, transportation and handling costs.• Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications and compliance with other countries regulations and fiscal regimes.• Offering consolidation services by air, sea and road, ensuring cost effective and secure solutions.• Arranging air transport for urgent and high value freight and managing the risk door-to-door.• Arranging courier and specialist hand-carry services.• Maintaining communication and control through all phases of the journey. • Responding to intercompany and agent sales rate request.• Check inventory and update stock list.• Make Manifest.• Give delivery instructions to the warehouse.• Sending Pre-Alert• Cost checking.• Able to work under tight deadline whenever required.• Willing to take on reasonable ad-hoc roles.

• To coordinate, prepare and compile bid submission documents in relation to tendering/bidding activities, tender questionnaires and pre-qualifications.• To organize and harness the efforts of all involved departments relating to tendering/bidding activities and contract review.• To coordinate customer’s bid requirements within the various departments such as planning, QA/QC, HSE, Operations, Commercial etc., collate and compile all queries and requests for additional information for communication to customers.• To assist commercial department in cultivating good relationship with existing and potential associates/customers.• To vet through incoming tenders and to note down tender due date, project start and end date, tender submission instructions/requirement and mode of submission.• To collate tender information and references from various sources such as online search engines, industry and market intelligence data etc. which are needed for submission.• To monitor and ensure that tender submission due dates are strictly adhered to, including the checking, binding, packing and preparation of outgoing submissions.• To ensure that tender submissions are standardized in terms and in line with customers tender requirements.

• Assembles consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.• Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports.• Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analysis.• Maintains marketing library by checking and replenishing inventory.• Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.• Accomplishes marketing and organization mission by completing related results as needed.

• Responsible for delivering excellent customer service via mail, with an objective to provide resolution to the customers according to the guidelines provided by the client.• Answering of queries and provide resolutions in a respectful, helpful and responsive manner.• Taking action to provide client / customer delight being within established service standards.• Ability to present key points persuasively during verbal/non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer.• Adjusting approaches and responses to reflect the urgency of situations and changing circumstances.