Cisco's Customer Journey Business Unit (CJBU) provides full Contact Center solutions.Lead for CJBU Cloud Analytics project: • Developed Terraform based deployment for all AWS based services (Kinesis, EMR, Aurora, VPC, S3) • Developed batch/stream processing modules (Lambda,EMR) for ingestion and processing of Contact Center analytics • Developed REST API and analytics visualization (Apache Superset) applications using Elastic Beanstalk • CI/CD pipeline for both infrastructure and application modulesLead for CJBU Cloud Platform : • All deployment orchestrated via Terraform for use in Amazon AWS • Developed and Deployed serviceability pipelines, including Logging, Metrics, and Alerting,for use by both application and platform teams. •.Deployed and Managed Cassandra, Elasticsearch, Redis, and Kafka clusters •.Managed Secrets via HashiCorp Vault •.All deployments managed via CI/CD pipelinesLead for LiveData reporting product . • Developed and delivered Apache Spark based service providing stream processing and real-time delivery of contact center metrics for CJBU's on-premise deployments.Lead for Finesse desktop: • Developed and delivered the Finesse Desktop, a browser-based Agent/Supervisor desktop allowing greater scale and customization for Cisco and its partners.

Livewire provided storefronts and delivery of full track, ringtone, video and ringback media for mobile carriers worldwide • Developed new data warehouse for mobile storefront reporting via SAP Business Objects. • Developed & deployed new ETL processes • Transitioned LWM to Agile development process • Deployed major feature additions to existing content pipeline process

Architect/Lead for one-X Portal (1XP) unified communication product, browser based application providing integration with Avaya’s telecom services • Developed product architecture to integrate web delivery of telephony, messaging, conferencing and presence services • Developed Java based application using IBM Websphere/DB2.