As an IT Support Officer at St Laurence's College, I play a pivotal role in ensuring the smooth functioning of ICT systems across the college. My responsibilities encompass a diverse range of tasks aimed at maintaining operational efficiency and providing exceptional support to our staff and students.Supporting ICT SystemsUsing Microsoft Active Directory to manage user accounts.Configuring, maintaining, and providing ongoing support for laptop and desktop software.SOE image deployment for both PC and Mac systems.Managing Microsoft Windows and Apple updates, encompassing service packs and security patches.SCCM Application Deployment and hardware refreshes for laptops and desktops.Configuring and installing local and network printers, as well as peripheral devices.Network troubleshooting, testing, maintenance, and general administration.Restoring user files from backup and maintaining comprehensive documentation for helpdesk processes and knowledge base articles.Research, development, and execution of special projects approved by the Director of IT.Collaborating with the ICT Helpdesk Manager for operational support and project implementation, including configuration, installation, deployment, and ongoing support for College applications like Moodle, TASS, Oliver, ClickView, ID Cards, Digital TV, signage, and Jamf.IT Help Desk OperationsDevelopment of recommendations for policies and procedures.Participation in continuing education and professional development programs.Facilitating in-service sessions related to resource-based learning and ICT literacy.Exemplifying outstanding helpdesk and customer service skills.Providing top-tier helpdesk support to log and resolve laptop and desktop hardware and software-related issues.Demonstrating experience in assembling and disassembling desktop and laptop computers.

As a dedicated Hardware Tester and Support professional, I play a vital role in ensuring the optimal performance and quality of electronic devices. With expertise in meticulous hardware inspection, thorough documentation, and proficient troubleshooting, I go beyond by specialising in rigging devices for testing purposes. From validating pin connectors to conducting in-depth operational tests, I ensure that every aspect of the hardware is thoroughly examined. Additionally, my role involves firmware updates to keep devices aligned with the latest technology. Committed to delivering top-notch quality, I combine hands-on testing expertise with a passion for continuous learning in the dynamic field of technology

I was a key contributor to improving the paediatric clinic's online presence and enhancing marketing tactics while working as a data and developer intern at Paedix. I worked directly with a dynamic two-person team, taking on a variety of duties that had a big impact on how the business ran every day. My main traits and contributions were:SEO Optimisation: I actively contributed to enhancing the clinic's online visibility through effective SEO strategies, ensuring that our digital content reached a wider audience.Database Management and Data Analysis: I took a proactive approach in creating and maintaining comprehensive medical databases, which served as a cornerstone for our digital marketing initiatives. Beyond mere management, I leveraged my proficiency in Python to write code for data extraction, transformation, and analysis. By conducting in-depth data analysis, I unearthed valuable insights that informed our marketing strategies, helping us make data-driven decisions and optimise our campaigns for maximum impact. This analytical aspect of my role allowed me to contribute not only to database maintenance but also to the continuous improvement of our marketing efforts.Social Media and Web Management: I adeptly managed the clinic's social media presence and website updates, keeping our online platforms current and engaging for our audience.Website Development: I also had the opportunity to build and maintain websites, using my skills to create user-friendly and informative online platforms.Content Creation: In addition to the above, I engaged in extensive research and crafted compelling content for both online and offline channels, ensuring that our messaging was both informative and engaging.This multifaceted experience allowed me to develop a well-rounded skill set in digital marketing, data analysis and web management while contributing significantly to Paedix's growth and success.