Providing Professional Services including (not exhaustive) via Fractional, Interim and or Contract:Building successful Projects, Programmes, Portfolios and Transformational Initiatives from the ground upTurn around specialist of Projects, Programmes, Portfolios and DepartmentsTurn around specialist of client relationships (including being parachuted in to resolve)Leadership and Management of teams (direct management of small,1 to 2 people to large, >50 people)Management of P&L's (in excess of $200m)Transformational Change, Delivery (Portfolio, Programme and Project), Operations, Senior Leadership and Management, Developing and Managing high performing teams, Advisory Services, Problem Solving, etc.

Intrum UK&ITransformation delivery lead for an International Financial Services organisation. Carrying out a business transformation within a specified timeline and under the rules associated to a regulated businessKey responsibilities included:● Realisation of >£5m business savings ● Reduction of costs including the closure of existing business entities including the management of the MVL (Members Voluntary Liquidation) process ● Restructuring of product/service lines to increase efficiency and profit o Management of exit processes for impacted Clients o Novation of retained Clients and Suppliers o TUPE of staff o Reduction of Assets – release of multiple lease(s) agreements● Negotiation of supplier retention(s)

Leading operations and delivery of all UK based portfolios and accounts across a global landscapes. Responsible for all delivery teams working on the UK Portfolio of clients delivering to multiple organisations across the globe (utilising over 1,600 geographically dispersed personnel). Focussing on our clients digital transformational needs assuring that the delivery within and from the UK portfolio is being managed, maintained and grown in line with both the Clients and Globant's regional aspirations.• Intrinsic in enabling strategic growth of Globant in the UK (part of the UK EXCO) and Europe: Year on year growth Growth in the UK >60% in 2021• COO/CDO (Chief Delivery Officer) for UK accounts and portfolios, including the management of the UK’s P&L, staff and resourcing and capacity management• Acquisition of new clients, management of client relationships concerning delivery and integration of new M&A organisations• Executive level relationship management with Clients and Globants’ regional governance• Delivery management of all for new and pre-existing client engagements and the teams delivering quality and innovative digital solutions across multiple sectors (both private and public)• Commercial Management – for new and pre-existing customers, suppliers, and partner organisations, including the generation of commercial documentation

• Programme turnaround including 3rd party provider negotiations and management • Contract negotiations with 3rd party suppliers • Executive level relationship management and reporting• Management of programme and project teams (c.100) dispersed between internal and external teams

Illuminet Solutions are a dynamic and fast-growing company specialising in service management, transition and change delivery for clients needing experienced, skilled, hands-on and trusted consultants. With expertise that spans the public and private sector both in the UK and overseas. We provide our customers with the ability to assess their needs and tailoring the solutions provided to meet their specific needs bring experience and capability into their organisation for the period they need it.As a Client Delivery Director, I work with our clients to identify and assess how best to meet their unique business challenges and needs. Tailoring solutions to provide Consultancy, Products and Services to meet customers specific needs, outcomes and goals sought.

Fixed term interim position to assist former colleagues in the delivery of a new revenue stream/product. Key attributes include:• Implementation of a new product/ revenue stream• Definition and delivery of a new TOM • Solution delivery to multiple platforms

Professional Services Consultancy, working in the Financial Services and Public Sector. The role managed delivery across multiple geographies for seven of Certeco’s clients in the Banking, Financial Services and Insurance space across. Key attributes include:• Head of Change at one of Certeco’s Banking clients• Accountable and responsible for ongoing Client relationships as well as growth of new client e.g. account growth from £0 to annual revenue of £1.8m• Single point of contact and path for escalation both internally and externally (Director/Executive level) for clients/accounts• Management of all multifaceted teams on assigned client sites and their deliverables • Contract negotiations with staff, partner organisations and customers.• Key member of the Leadership team responsible for the ongoing strategy of the organisation

The management and leadership of the application and solution delivery teams on some of the UK's key financial products assuring that they are delivered to the highest levels of quality and assurance. Pro-actively managing the continued challenges of scaling resourcing to manage the evolving landscape in the payments sector including regulatory impacts. Team size c.120 resources.Definition and delivery of the Delivery Strategy for the department including the introduction of new delivery methods (transformational change including the adoption of Agile methods). Evolving the T.O.M to fulfil the strategic objective of the products, department and the business.Working with and the management of third party suppliers. Assuring that all third partner organisations meet the desired quality and delivery criteria and at the most cost effective levels. Building close and long lasting relationships with partner organisations.Member of VocaLink’s Delivery Steering Group focusing on the constant evaluation and evolution of the delivery group to meet its strategic goals. Pro-actively engagement with Senior Stakeholders at (Director/Executive levels) to assure co-operation and buy-in to delivery initiatives including transformational and organisational change.

Leading the implementation and delivery of Visa Europe's Mobile Platform to be used by its member community.Responsible for the whole internal Visa's IT teams and the external IT vendors on the design, build and implementation for a portfolio of complex/high profile initiatives on the Mobile Platform.Shaping and defining the IT delivery approach.Management of senior stakeholders (Senior VP and above) - managing communications and expectationsAccountable for all Mobile deliveries to time, cost and qualityProactively managing Programme and Project Managers and supporting effective risk and issue management including the ability to plan (and re-plan) and schedule complex resourcing models dependent on business needs.Managing inter-dependencies and effectively managing problems and delivery issues Single point of contact for the Business and IT teams for escalation and updatesCreation and delivery of appropriate estimation modelForward planning for portfolio of deliveriesCost ManagementWorking closely with the Business, IT and Finance teams within the organisation, promoting collaboration and team work

This role was a continuation of the Portfolio Management role at Cable & Wireless Worldwide due to its acquisition by Vodafone but transitioned in to a Programme Director position.Responsible for the delivery of all projects and programmes implemented on to the highly complex/high profile solution assuring that initiatives were implemented through the in house (and supplier) teams to time, cost and quality. Interfacing with the client, with strong stakeholder and risk management skills. Programme Director, reporting to the Head of the Solutions Consultancy.Having the ability to plan (and re-planning) and schedule complex resourcing models.Ability to organise multiple tasks, and to present complex information to a range of audiences. Leading and managing multiple parties including highly experienced Senior Project Managers, Project Managers, PMO and third party vendors, and able to prioritise sometimes conflicting demands; assuring client projects deliver to schedule & budget and assuring the quality of all deliverablesContract negotiation and bid managementClient Relationship Management and Stakeholder Management both internal and externalManaging a complex programme of work spanning multiple technologies and delivery profiles.Implementations include:Platform enlargement (additional 300,000 users in phased deliveries) and enlarged storage capabilityEnhancement of the platforms management toolsDecommission and consolidation of legacy equipment and platformsMigration of users from legacy platform on to centrally managed platformsEmergency Capacity Review of the existing Programme PlatformSecurity and Disaster Recovery upgradesIntegration of a new domain within an existing single domain platformManaging bid proposals for future work and for contract extension.Management of Programme Resource Rationalisation.

Cable&Wireless Worldwide was acquired during my time with them by Vodafone. Transiitoned to the role in Vodafone

Business Analysis Manager