- Create, maintain, and own the product roadmaps for custom-built apps on ServiceNow’s AppEngine.- Develop and refine user stories for product enhancement requests from the business for scrum teams using ServiceNow.- Develop several product backlogs with a particular emphasis on digital assets and automation capabilities.- Work with business partners to determine business value, develop use cases, while prioritizing stories, epics, and themes to focus on high-value items and align with product strategy.- Work with product sponsors to identify future growth opportunities and define product vision.- Deliver business results using Agile methodologies to create enhanced customer-centric digital solutions. Key success measures include product metrics, operational efficiency and productivity improvements, and customer NPS.- Lead complex change programs, including firm-wide digital transformational programs.- Lead the development of impact analyses for highly complex programs to establish the intricacy of the change needed.- Enable growth by using digital tools and technology to drive business outcomes.- Acting as Scrum Master for the team.

- Member of a project team that worked collectively towards deploying cloud solutions such as Google Workspace. Guided our customers through change management methodologies to drive successful organizational change.- Collaborated with project teams and business partners to implement change programs, build a reliable and trustworthy relationship, and educate them on the importance of change management.- Organized and conducted technology training on multiple platforms (i.e. Meet, Zoom, Teams, GoToWebinar).- Identified and developed improvements to the change management strategy & methodology, including developing or updating change management content (including process documentation, organizational collateral, deployment communications, etc.).- Developed fresh course content or revised current course content and training materials.- Facilitated change management plans and change management strategy workshops,including branding and material procurement for deployments.- Led the consulting process for identifying and implementing corporate process change using Digital Transformation Workshops.

- Led guidance and planning services during the beginning stages of moving to the cloud on a large scale. This included developing a business case, creating a cloud strategy, managing organizational changes, implementing governance strategies, conducting assessments to determine cloud readiness, and providing corporate training, communication, and transformation services.- Facilitated transformation labs with specific business units once they had fully migrated.- Facilitated customer-tailored communications plans for high-level clients.- Led the consulting process for identifying and implementing corporate process change.

- Executed the go-live of a global enterprise rollout of a multi-million dollar SAP ERP implementation.- Designed, created, and executed a global cutover command center accountable for managing and monitoring program tasks through completion. - Developed communications and reported out of key metrics, which aligned executives, program leadership, and core team members.

- Co-created and implemented an innovative model for IT customer experience focused on earning customers rather than forcing products onto them. This resulted in the successful delivery and ongoing values and benefits of a strategic IT product. - Drove adoption by identifying and supporting transformational opportunities through design thinking workshops, marketing campaigns, and training. - Led a team, including a content specialist, overseeing the strategic development of a communications strategy and consistent brand of IT.

- Led requirement discussions with customers to understand business problems and gather requirements for the software development and testing team.- Created mockups based on requirement discussions to gather feedback and approval from the customer for new features and enhancements.- Wrote epics and user stories, worked with customers for backlog refinement and prioritization, and participated in sprint planning, sprint reviews, scrum meetings, and other agile activities.- Provided training sessions and documentation on new Business Objects implementation.