Carl Sheehan Email & Phone Number

United Kingdom

Kent, England, United Kingdom

United Kingdom

Kent, England, United Kingdom

• Tribeca Technology Group provides global specialist IT Managed Services & Consultancy to the Alternative Investment Industry. I am currently working as a 1st Line Support Analyst providing outstanding customer service.
• Ensuring support phone calls are answered efficiently and users cases are reviewed methodically
• Generating a ticket using a custom software application regarding all information linked with the raised issue
• General troubleshooting of Windows based applications including Active Directory, Office 365, Office applications like outlook, excel and word, 3rd party applications and custom developed add-ins, VPN and network.
• Using process driven mindset to establish a resolution or planned initial investigation
• Maintenance of SOP documents which allow us all to maintain continuity throughout the helpdesk

Sittingbourne, England, United Kingdom

• Following COVID-19 redundancies at my previous employer, I acquired this role to serve my local community whilst continuing to find a new position.
• Customer facing role involving delivery of food/goods to residential/business premises
• Using PDA to manage jobs, finalize returns as well as manage customer issues providing a route to resolution
• On-route decision making to ensure schedules are achieved
• Going the extra mile to ensure that elderly/vulnerable customers are safe and well

Dartford, United Kingdom

• Enhancing and implementing business’ technological offerings to both internal and external customers
• Primary point of contact, responsible for being the “Face of the Digital Team”
• Identifying failing processes and understanding opportunities for improvement using the latest technology
• Building relationships with stakeholders to improve understanding of technology benefits and influence direction
• Meeting and astonishing external clients to demonstrate how I could improve their project vision utilizing VR, AR, and Gamification to deliver value to them
• Providing on-site support to company events demonstrating our technological advances

Sittingbourne Area, Kent, United Kingdom

• Maintaining the local telephone and broadband network of the southeast and supporting the local customer's escalations
• Dealing with network cabling issues and overhead line problems to residential and business premises
• Using methodical testing to establish the location of faults, whilst formulating a direct plan of action to complete the task
• Identified performance issues on broadband and Wi-Fi setups providing recommendations on how to improve
• Researched latest technologies to understand current usage for the home and business environments
• Skilled in multiple network cabling types with the ability to repair, maintain and install

Sittingbourne, Kent

• Testing incoming electronic equipment/gadgets for resale purposes
• Maintaining asset register including test history ready for final transaction
• Investigating faults, damage, and scratches with high attention to detail to ensure future customers were pleased with purchases
• Continuous research into current and upcoming gadgets/technology

The Dorchester Hotel, Park Lane, London

• Managing a small group of technicians in a specific 5 Star London Hospitality venue where we provided AV/IT support to their conference rooms and also the main event spaces
• Face-to-face meetings with high-level clients to establish event requirements and budgets
• Managing an on-site team of 3 technicians (Daily workload, event attendance, training, and development)
• Managing the schedule for equipment distribution around the venue on a daily basis
• Sourcing additional equipment requirements from external suppliers
• Creation of show reports, fault finding documents, schedules, future business opportunities, and weekly finance overviews

London, United Kingdom

• Managing and producing live events for the gaming and audiovisual industry
• Events and Project Manager duties included:Meeting clients to establish expectations and setting a budgetCreating reports showing figures and kit requirements for eventsOrganizing and managing staffing to ensure kit.
• Senior AV technician duties included:Ensuring health and safety guidelines adhered to and ensure events were set up correctly and with no risk of injuryConfiguring AV systems ready for events (multi-speaker systems.

London And South East

Team PlayStation are the official sales and field rep team for Sony Entertainment UK (employed through Centresoft LTD) They specialize in highly detailed reports based on daily visits to all store groups selling the Sony PlayStation products. These would include visual, stock and customer based data which needed to be of high quality as they were used by.

London, United Kingdom

Channel Advantage is one of the UK’s leading field-marketing companies. Specialising in sales support for consumer electronics and the technology sector, experienced staff ensures that key messages are consistently delivered in a professional way. My first demonstration role was at the Bluewater shopping centre. Having been assigned team leader.

Higher National Diploma, Performance Music And Business Studies

Activities and Societies: ..

As Level, Music Technology

Activities and Societies: ..