As a strategic, well-respected business owner and Operations/HR Executive with over 20 years of experience, I provide relationship-driven, innovative, and progressive initiatives that drive leadership, employee, customer, and brand engagement. I am a natural leader with an innate ability to see patterns, opportunities, and solutions where others see complexity, obstacles, and disorder. I am a VP of People Support at Cafe Zupas, a fast-growing restaurant chain with over 70 locations across 8 states. I am also the Founder & CEO at Experience Management Solutions, a boutique consulting firm that helps organizations enhance their culture, performance, and productivity.I have extensive experience in leading and overseeing teams and operations in various industries and regions, including hospitality, retail, and professional services. I have successfully implemented HR practices and operational changes that better develop leadership capabilities, enhance cultural engagement, improve productivity, increase operational efficiencies, and ultimately reduce costs. I have been recognized as a local and regional thought leader and award recipient, and I hold several certifications and accreditations in HR, leadership, and behavioral sciences. I am passionate about creating and delivering human experience solutions that align with the mission, vision, and values of the organizations I work with. I am a lifelong learner and a high achiever who strives to make a positive impact in everything I do.