Oversee comprehensive daily dispatch and business processes; directly manage IT employees as well and Operations Manager who oversees five supervisors leading 15 staff. Report to Board of Directors including citizen, County Commission, Sheriff, Police Chief and Fire Chief Representatives. Manage human resource processes, handling employee hiring and evaluations as well as payroll and benefits, in addition to full-spectrum accounting functions and budget management. Develop policies and procedures; hold responsibility for grants and contracts. Skillfully analyze and evaluate vendor services. Communicate effectively with diverse audiences and agencies; ensure quality service and implement solutions as necessary. Develop training programs, policies and procedures. Key Achievements:** Spearheaded project transitioning to New World Systems, enhancing records management for all involved agencies; additionally oversaw implementation of state-wide digital trunked radio system. ** Significantly improved agency finances, paying off debt and building financial reserves. Successfully navigated state sales tax collection issues.** Implemented new health insurance policies for employees, and managed transition to new agency liability policy.** Successfully led stand-alone agency; handled financial and human resource operations in compliance with state and federal laws.** Collaborated with neighboring agency to install joint 911 system and serve as mutual backup when necessary. Served on multiple state-wide 911 boards, holding offices of Chairman and President.** Interfaced with other 911 centers throughout state regarding key legislation, and communicated with state government pertaining 911 impacts.