Maintained the School District network infrastructure and designed and developed management systems to track issues and troubleshoot them. Supported the Windows Servers both physical and VMware. Team lead on deployment of a printer tracking and management software district wide, which will save the district in excess of $100,000 per year. Designed and deployed district wide wireless network solution for over 800 access points at 35 campuses. Assisted in the deployment of IP telephony throughout the district. Led the team that deployed Microsoft Lync and developed the training for staff usage. Experience with VMware, Active Directory, Exchange, Telephony and other systems.

Insured technical readiness for Launch Windows 7, Internet Explorer 9, and Service Packs.Collaborated across support groups, defined support scenarios and developed support solutions and content for product launches and readiness. Team Lead over developing and managing support solutions for World Wide Roll Out of Internet Explorer 9. Reduced customer escalation issues to less than 1% through increased agent product knowledge, training and troubleshooting, driving customer resolution at first customer contact.Technical trainer – Train the Trainer – Windows 7 Troubleshooting, Tools, and Soft SkillsDrove improvements in technical issue identification, troubleshooting, resolution and contentImproved vendor technical, processes and Quality skills with Microsoft Windows and Networking

I developed and delivered training courses, testing and labs for Microsoft Network management, Windows Client, Windows Server, Windows Active Directory Services, and Windows Infrastructure Administration. I taught these courses at the level to prepare students to become certified as Microsoft Certified System Engineer (MCSE) and CompTIA A+ Certification programs.

Delivered training courses and developed daily class planning, testing and labs form Microsoft Windows Client, Server, Enterprise Server, Networking Essentials, Internet Information Server, TCP/IP and Novell NetWare Administration. I taught these courses at the level to prepare students to become certified as Microsoft Certified System Engineer (MCSE).

I worked as a network engineer to help support a corporate LAN/WAN network consisting of approximately 150-sites using a mixed network of Windows and Novell servers. I was part of a team responsible for managing their GroupWise e-mail servers. This was an extensive project with 185 mail servers and more that 10,000 user accounts