Managed 395 associates in a $112M Super Center store. In charge of front end, offices and back end receiving. Made major contribution to a sales increase of 15% over previous year. Executed efficient running back room procedures. Increase profitability in three of the lowest departments which were auto, sporting goods and seasonal. Review operational reports and records to ensure adherence to company policies and reviewed P & L statements. Strived to achieve store level earnings and goals. Supervised, trained team development, coached and communicated with all associates and managers as well as review work performance evaluations. Coordinated with merchandise managers, to plan and execute floor moves, merchandise placement and sales promotion set-up

Oversee a team of 7 agents, holding training classes as well as on-site training to supervise and observe selling strategies to ensure all that existing and new policy holders are given clear and concise information on needs. Worked daily with master general agent on updates on new products. Worked mainly with unions and referral obtained through contacts.

Managed all operations with 3 assistant store managers and 80 associates. Increased a D volume store to an A volume store within an eight month period. Assisted with recruiting and hiring of sales associates. Drive sales by overseeing the customer service and merchandising of the entire store. Opened and closed the store on assigned days. Analyzed business results using the required reports and executed plans for improvement. Inspected departments and consulted with other managers and associates daily to identify opportunities and develop and prioritize action plans with timely follow up. Ensured all product flow procedures are followed and completed in a timely manner, such as receiving, processing, stocking, pricing, delivery and merchandise pickup. Involved in store re-model going from Toys R Us to Babies R Us combo store.

Coordinated with store planning in opening a super center and ensured that backroom standards are maintained. Worked with the Operations Manager to ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by the operations team and are understood and executed by Associates. Prepared and assisted with staffing and scheduling budgets. Motivated, trained and supported sale associates to reach their fullest potential and to maximize business opportunities. Advise and provide input in to performance evaluations. Ensured that the sales associates participate in the development of their individual performance improvement plans. Filled in as temporary store manager for six months in West Hills location.

Managed an $11M store with two assistant managers and 30 associates. Made sure that company presentations standards are met. Increased sales by 10% and oversaw all operational areas. Oversees scheduling and payroll processes on a daily and weekly basis. Ensured that the appearance of the store’s interior and exterior are maintained to standards including merchandise presentation and recovery. Oversee operational processes, cash office, ensures pricing integrity and inventory control.

Managed nine departments with 90-plus associates. Held monthly district meeting on shrink deductions and met company goals in that department. Exceeded sales goal by 10%. Lead a team of 10 associates on three remodels in two different locations. Working with the Store Manager to drive maximum profitability.