Voted “Best Breakfast on St. John” in 2014 and 2017 by the Virgin Islands Daily News reader’s pollFinancial: • tracked, analyzed, budgeted all financials• streamlined expenses to optimize full profit potential • 7% average yearly increase in revenue from 2012-2018• handled daily receipts, cash, credit cards, deposits, petty cash, vendor paymentsOperations Management: • active employee, working daily, seeing to and managing all matters related to business• strong knowledge of common restaurant concepts, procedures and practices• managed all functions of kitchen• in charge of ordering, receiving• created/updated to stay with current trends• high standards in product quality, product preparation, cleanliness and safety• supervised inventory and equipment and managed the proper restock and repair• preparation and execution of local events and private partiesMarketing and Sales: • coordinated local advertisements for specials and in-house events • participation in hotel programs resulting in exposure to new clientele• strong word of mouth referrals • continual guest production and growth Human Resources: • hired, trained, developed, managed employees and ensured adherence to work policies• created team spirit with staff members• weekly scheduling and monthly meetings• labor compliance Community Relations: • networked with local businesses• participated in community events to support local causes • donated to fundraising efforts of various causesCustomer Service: • friendly and welcoming service, accommodating attitude toward customer requests• managed customer complaints and compliments face to face• built customer relationships to ensure repeat business