Carl Swanson Email and Phone Number

Carl Swanson is a Principle Offering Manager, Ibm Cloud at Ibm. He possess expertise in unix, aix, db2, java, perl and 9 more skills. Colleagues describe him as "Carl and I worked together for a few years at IBM Cloud where we managed the Public, Dedicated and Local Cloud Foundry based platform products. We remain very good friends. Early on, Carl helped navigate some contentious conversations with a large and difficult customer. Carl impressed me with his ability to listen with empathy and get past the emotional state of the customer to the root problems the customer was trying to address. He systematically went through the call, soothed and separated the emotions from the problems and categorized them into things we could address and things that the customer was already empowered to fix themselves without needing to add low-value features to the product. A second skill that Carl showed in spades was his ability to organize outbound product management activities like product demos, customer testimonials and keynote presentation content that executives were making for IBM Cloud to large and important customers or at conferences and public events. He would line up key deliverables needed with critical deadlines and keep chipping away at these from key stakeholders ultimately resulting in a smooth event with consistent messaging. Carl would be an asset to any team he works with; I would welcome any opportunity to work with him again." and "I have worked with Carl for many years in IBM Cloud. Carl is a very diligent offering manager (OM), has a skill for putting himself in the customer's shoes, ensuring the product is built around customer empathy with an emphasis on the customer journey. He is a great communicator, has great teaming skills and excels in his field. On top of all that he is a pleasure to work with and always respectful. I would have Carl as an OM on any of my technical projects."