Carl Thorne Email & Phone Number

Haydock, England, United Kingdom

Welfare OfficerFulmar Services | MPAASAs a Welfare Officer at Fulmar Services, part of MPAAS, I am responsible for ensuring compliance with regulations while providing essential support to individuals in need. My role involves a balance between enforcement and welfare assistance, visiting customer premises to address various issues and offering guidance. Key responsibilities include:Conducting home visits to engage with customers and assess individual circumstances.Providing welfare support to customers, ensuring they understand their rights and available services.Enforcing compliance with policies and legal requirements in a fair and respectful manner.Collaborating with external agencies to support customers in vulnerable situations.Accurately reporting and documenting findings after each visit, maintaining clear records.Mediating between customers and service providers to resolve disputes or concerns.Offering solutions to help customers maintain compliance and avoid further enforcement action.In my role, I aim to balance firm enforcement with empathy and understanding, ensuring that customers receive the support they need while adhering to regulations.

Work At Home

As an Enforcement Officer at Excel Civil Enforcement, your role involves carrying out duties under the Taking Control of Goods (TCOG) regulations to enforce unpaid debts on behalf of local authorities and commercial clients. My responsibilities include:- **Debt Collection**: Contacting individuals and businesses with outstanding debts, negotiating payment plans, and arranging settlements.- **Field Visits**: Conducting visits to debtors' properties to discuss debts, issue notices, and potentially seize goods if debts remain unpaid.- **Compliance**: Ensuring all actions comply with relevant laws, codes of practice, and company policies, while maintaining professional and ethical standards.- **Documentation**: Accurately recording all interactions and transactions, preparing detailed reports, and updating case files.- **Customer Service**: Handling inquiries and disputes, providing clear information on the enforcement process, and resolving issues where possible.- **Health and Safety**: Adhering to health and safety regulations during field operations to protect yourself and others.

As a Wheel Clamper with NSL for Marston’s, your primary responsibility is to enforce vehicle tax regulations by identifying, clamping, and arranging the removal of vehicles that are not compliant with DVLA requirements.My responsibilities - **Vehicle Identification**: Patrol designated areas to identify vehicles with unpaid car tax using specialized devices and databases. - **Clamping and Removal**: Apply wheel clamps to non-compliant vehicles and coordinate their removal if necessary, following DVLA protocols.- **Documentation**: Accurately document all clamping activities, including vehicle details, location, and time of enforcement, and prepare reports as needed.- **Customer Interaction**: Engage professionally with vehicle owners, explaining the reasons for clamping and providing guidance on how to resolve the issue. Handle disputes and inquiries with tact and clarity.- **Compliance and Safety**: Ensure all actions comply with legal and procedural requirements, maintaining safety and professionalism during enforcement operations.- **Equipment Maintenance**: Keep clamping equipment in good working order and report any malfunctions.