Carl Warwick Email & Phone Number

London, Ontario, Canada

• Provide exceptional customer service within the showroom, ensuring a seamless order process.
• Maintain showroom and warehouse inventory while orders are fulfilled accurately and in a timely manner.
• Precisely enter and process over 75 customer orders daily using the Prophet 21 inventory and sales system.
• Answer over 50 customer inquiries daily in person, over the phone, and via email regarding product details, availability, pricing, and order status.
• Work closely with other branches, sales associates, warehouse staff, and the management team to ensure a cohesive and efficient operation.

London, Ontario, Canada

• Lead multi-sport recreation programs ensuring 10-30 participants are fully engaged in a safe environment.
• Create and implement program plans to reach the goal of participant satisfaction.
• Display excellent customer service skills and a positive and professional attitude when communicating with all who are involved in each program.

Ontario, Canada

• Assessed over 15 escalated incidents daily by initiating the user dispute process while investigating all aspects of reported incidents and notified stakeholders and the Global Crisis Management Team based on severity.
• Verified facts and reached policy-based determinations for effective resolution while maintaining high confidentiality.
• Provided support and resources regarding escalated incidents and facilitated user-to-user problem resolution by mentoring hosts and guests on security and safety practices.
• Created investigative reports for every case to identify risk trends and contributed to the development of internal policies and tools; as well as, triaged tickets within the company to ensure all cases were being.
• Assisted management in mentoring, consulting, and developing new employees and identified gaps within processes to ensure smooth business development.

Greater Toronto Area, Canada

• Delivered personalized educational, behavioral, and emotional support to individual students and small groups with special needs to enable positive learning.
• Partnered with teachers to plan and implement lessons with specialized teaching techniques to reinforce social and communication skills, while adhering to the school's curriculum, goals, and objectives.
• Assisted in maintaining an engaging, respectful, and safe educational environment by promoting discipline and cooperation.

Greater Toronto Area, Canada

• Provided support to students with a variety of special needs including physical, developmental, and behavioural tasks to continue developing life skills.
• Assisted the teacher in the classroom with preparing and teaching educational material, such as photocopying for reading, spelling, math, and various other subjects, as well as, marking completed work.
• Assisted with supervising students by observing and correcting student behaviour as necessary.

Brampton, Ontario, Canada

• Supervised the supportive living home and implemented strategies for individuals with special needs and co-existing mental health diagnoses to provide care and modifications as needed.
• Developed daily client plans that included budgeting, meal planning, recreational activities, and client healthcare, to effectively provide client development.
• Supervised up to 30 team members to confirm compliance with employee training, safety procedures, quality requirements, and record-keeping.

Mississauga, Ontario, Canada

• Provided exceptional customer service by interacting with customers to process transactions and answer any inquiries in-person, over the phone, through social media and by email to ensure their satisfaction.
• Greeted each customer to implement a friendly environment while answering any inquiries about products.
• Maintained membership records through member registration, scheduling payments, processing subsidies by verifying legal documents, as well as, completing PRESTOcard sales, and processing various other transactions.

Mississauga, Ontario, Canada

• Supported and motivated players by creating needs analyses and monitored to ensure goals were achieved.
• Trained participants in sport development to become successful in a high intensity sport.
• Maintained a professional environment while supervising all employees and the site to ensure the following were completed: appropriate staff scheduling, payroll submitted, outstanding fees collected, schedules created.

Mississauga, Ontario, Canada

• Managed the youth programming while managing the annual budget to ensure quality events.
• Responsible to plan each event and engaged youth in every stage to provide ongoing support and opportunities for the youth.
• Provided ongoing training to new hires and support for all staff to ensure that activities ran smoothly.

Toronto, Ontario, Canada

• Promptly provided accurate and complete responses to all provider and client inquiries by educating them on health plan coverage, claims processing, and statements for all lines of business and maintained 100% of the.
• Gained trust by providing support to internal associates and directed complex situations to correct ESC internal departments.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, resolving problems swiftly, and escalating major issues to the Supervisor.
• Completed provider and client callbacks promptly to resolve issues and tracked outcomes according to protocol.

Regional Municipality Of Peel, Ontario, Canada

Mississauga, Ontario, Canada

• Non-profit organization that enabled basketball skills to shape the future of children and youth.
• Planned and managed finances, purchasing equipment, record keeping, marketing through social media and word of mouth, and communicating with parents and players through email and phone calls.
• Ensured permits and insurance were up to date and available, as well as, program planning and delivering for every training session.

Diploma In Recreation And Leisure Studies With Honours, Parks, Recreation And Leisure Studies

Community Development, Business Management, Program Planning and Delivering, Risk Management and the Law, Marketing Leisure Studies, Human.

Child And Youth Worker

Abnormal and Developmental Psychology, Childhood Disorders, Counseling and Communications.

Social Work

Theory and Practice of Social Work with Individuals, Small Groups, Families, and Communities, Social Work and Diversity, Meeting Human.