Carl Watson Email and Phone Number

- Installs and maintains OneCard system equipment. Ensures that equipment andsystems in assigned areas are in good condition and properly maintained.- Maintain and troubleshoot existing equipment; enter Service Now tickets whenappropriate.- Utilize reader status application to check reader status each morning.Troubleshoot any problems that arise from the daily check.- Performs equipment and system setup and performance monitoring.- Diagnose equipment and system malfunctions and performs corrective action.- Research, analyze and adjust system and equipment malfunctions.- Coordinate repair and maintenance of equipment or system modificationsthrough vendor resources.- Maintains repair logs and inventory levels in-house to ensure that equipment andsupplies are on hand when needed.- Recommend equipment and systems configuration and interface alternatives.- Determine, develop, communicate and evaluate OneCard equipment standards.- Coordinate installation and configuration of networking devices utilizingexisting network infrastructure.- Coordinate VPNs to the server where necessary, in coordination withInformation Technology Office.- Create meal plans as approved by Emory Dining Services.- Serve as a back-up to Summer Camps & Conferences meal plan programming.- Complete OneCard GL setup for new on-campus vendors when necessary aswell as ATrack setup.- Manage all online web applications and EmoryCard Social Media (EmoryCardWeb Center, EmoryCard website, Facebook)- Establishes and implements short and long term goals and objectives to ensurethat projects are successfully completed in a timely and cost-effective mannerand that the end product is consistent with initial requirements.

-6 years’ hardware and software experience supporting a client base of 600+customers in 24 hour operational environment- Provides basic technical support and training to staff who uses personalcomputers.- Installs and maintains hardware and software.- Identifies designs, develops, implements, and revises software applications tomeet business needs. Supports software applications and associated operatingsystems. Devises solutions to system problems.- Responds to, researches and resolves inquiries of a routine nature regardingvarious software applications. May assist other information technology staff inthe quality assurance testing of newly developed software applications.- Develops and tests applications; makes revisions to improve functionality.Develops and analyzes the effectiveness of new applications and test procedures.- Handled technical troubleshooting within an enterprise environment, includingsystem crashes, slow-downs, and data recoveries.- Performed diagnostic testing on PC equipment and ensured printers were up andrunning at all times.- Identified and removed computer viruses and provided major repairs inaccordance with outside vendors.- Resolved Windows related issues, Internet Explorer issues and other PC softwarerelated issues.- Provided functional and technical support, troubleshooting and diagnosinghardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.- Assisted in the installation and updating of software, as well as the setup andtroubleshooting of all equipment.- Setting up point of sale (POS) system--the computer-based system or networkthat processes transactions when a customer checks out.- Installing Card Readers around the Emory University.- Manage the Onity Smart Lock System

-Assisted with a servicing and maintaining several campus comupter labs. -Aidded in maintaining campus network infastructure. -Replaced different computer and networking hardware-computer troubleshooting -software installations