Provide all IT technical support to office and remote personnel and assist with computer related work within an architectural and design environment.Perform all operational and technical tasks on a Windows Server Active Directory / Intune / Azure hybrid domain.Support Microsoft 365 Intune Infrastructure using web-based interface, Policies and PowerShell.Maintain Azure Active Directory, Configuration & Compliance Policies, ScriptingConfigure Services: inc. AD Connect, DNS, DHCP, VPN.Manage all mobile and landline telecom contracts and systems (Apple, Android, Windows).Responsible for all software licensing, subscriptions and upgrades/migrations.Responsible for all IT budgetary planning and equipment procurement.Liaise with BIM/CAD Managers to further develop and upgrade AutoDesk AutoCAD and Revit Suite software.Liaise with all third-party companies providing ICT related services.Provide all IT documentation to satisfy IASME Cyber Essentials and ISO AccreditationPreviously upgraded systems from Microsoft Server 2003 to 2008 to 2012 and Microsoft Windows XP to Windows 7 to Windows 10 to Windows 11Maintain hardware and software VPN and firewalls including port blocking and redirection.

Provide technical support to office and remote personnel and assist with computer related work within a manufacturing environment. Perform all operational and technical tasks on a Windows 2003 domain, including new installations, upgrades, backups, email, firewall, and database management.Install and configure Windows Server 2008 and Vista within a hardware / software manufacturing test environment.Deploy and maintain SQL Server, including creation of maintenance plans, importing, exporting, backing up and restoring databases.Configure Microsoft services including Active Directory, Group Policies, VB Scripts, DNS, DHCP, Remote Installation Services, Software Update Services, SharePoint Services, Remote Web Workspace and Virtual Servers within test and production environments.Produce and maintain appropriate documentation for stock control of assets, licenses, network topology diagrams and relevant site documentation.Investigate and develop new hardware, software and systems, obtaining quotations and raising orders as required.Install and support Exel EFACS Enterprise Resource Planning and Maximizer Customer Relationship Manager Software.

Provide onsite and remote operational hardware and software support for small and medium enterprise business networks and undertake any necessary upgrades and repairs.Deploy, migrate and troubleshoot small to large multi-site networks containing Microsoft Windows Server 2000/2003/2008, Microsoft Windows Professional 2000/XP and peripheral equipment.Design and manage new projects including domain migration, new domain infrastructure, and server / client configurationConfigure thin client software including Microsoft Remote Desktop and Terminal Server, Citrix.Install and support Eclipse Proclaim Case Management software.Configure hardware and software VPN and firewalls including port blocking and redirection.Deploy and maintain Microsoft Exchange, including front and back end servers, clusters, MX records, SMTP/POP delivery, routing groups, smarthosts, spam filters, Outlook Web Access, mailbox recovery and migration.Schedule upgrades and backups of systems to tape and external media using typical software including NT Backup, Shadow copy, BackupExec, Livestate, Arcserve, Ghost, Robocopy.Supporting typical office-based software across different professional sectors.

Provide onsite and remote operational hardware and software support for small and medium enterprise business LANs and WANs, and undertake any necessary upgrades and repairsConfigure Firewalls including Watchguard, Sonicwall, Inty, Juniper, Netgear and CiscoConfigure thin client software including Microsoft Remote Desktop and Terminal Server, Citrix.Install and support Eclipse Proclaim Case Management software

Manage onsite hardware and software support and maintenance for college WAN consisting of multiple domains based at 12 sites through VPN links, to Windows 2000/2003 Server and Windows XP and 2000 Professional operating systemsProvide support to 800+ staff and 10000+ studentsOrganise and administer work schedules and training for IT Technical staff

Fault diagnosis and repair of customers PCs and peripheral equipment