Carl Yoder Email & Phone Number

• Led technical changes through business requirements gathering and definition
• Implemented business processes and tools when transitioning local company to Equifax
• Provided application stability through testing and IT support

• Implemented, administered, tested and maintained an e-commerce web portal to enhance customer experience and expedite order processing
• Improved efficiency through process improvement and documentation

Palo Alto, CA, US

• Successfully migrated over a thousand agents to HP server monitoring from other vendor solutions across multiple clients throughout North and South America
• Implemented an automated agent on-boarding solution to multiple OM servers reducing headcount costs
• Contracted through Artech Information Systems

Detroit, Michigan, US

• Defined IT elements used in Patient Protection and Affordable Care Act Programs
• Coordinated program schedules with project and testing teams to reduce IT systems risk
• Maintained and published project schedules to executive levels
• Contracted through w3r Consulting

Detroit, Michigan, US

• Led a team of programmers and database administrators in a healthcare IT environment
• Implemented system changes, server upgrades, and data quality improvements
• Maintained production stability
• Contracted through Computer Aid, Inc.

Dearborn, Michigan, US

• Integrated common, global ITIL tools and processes to optimize efficiency
• Performed tool testing, customer training, and business process evaluation to ensure successful project completion
• Contracted through Synova, Inc.

Detroit, Michigan, US

• Evaluated business processes and application requirements to provide automated solution for the business user of the monthly membership files
• Provided interface between the programmers and business users to convert requirements into program changes
• Contracted through Computer Aid, Inc.

Dearborn, Michigan, US

• Evaluated business and process change control requirements for a global, common Change Control tool to aid the transformation to a global operation
• Interfaced with Data Center support groups and the tools team to resolve issues and meet project timelines
• Contracted through CDI Professional Services

Van Buren Township, MI, US

• Led the project to implement a Configuration Management Database to meet corporate directive
• Implemented ITIL processes to meet the customer’s needs in a global automotive parts manufacturing environment
• Contracted through CDI Professional Services to IBM

West Hartford, US

• Led technical team on implementation of mid-range server fault monitoring to 63 global sites and over 1800 servers to ensure program success and meet corporate commitment to the customer
• Led implementation of common monitoring tools to stabilize IT systems in GM’s manufacturing environment greatly reducing lost units due to IT
• Assigned to GM Manufacturing

West Hartford, US

• Led local team in achieving operational excellence reducing IT downtime
• Supported Windows and Unix servers, plant floor applications, Cisco and Cabletron networks including switches, routers, hubs, wiring, etc. to eliminate disruptions in plant IT operations
• Assigned to GM Powertrain

West Hartford, US

• Contracted directly to GM Powertrain Information Systems and Services, interpreting contracts, policies and procedures to eliminate misunderstandings and maintain high levels of customer satisfaction
• Implemented desktop upgrade projects to avoid corporate penalties
• Assigned to GM Powertrain

West Hartford, US

• Led computer server install projects at multiple sites to ensure consistency and stability
• Performed all IT system administration and PC duties including server & client builds, software installation, LAN/WAN support, maintenance, problem resolution, and debugging
• Assigned to GM Powertrain

Bachelor'S, Business Administration

Business Computer Programming And Analysis Diploma