Carla Austin Email & Phone Number

Akron, Ohio, United States

Beachwood, Ohio, United States

Mayfield Heights, Oh

Brookpark, Oh

Oversee and manage day to day operations of a 120 unit garden style apartment complex. Assist management to establish rental rates by surveying local rental rates, Attract tenants by advertising vacancies, obtaining referrals from current tenants, showing units. Maintain property by investigating and resolving tenant complaints, enforcing rules of occupancy. Inspecting vacant units, planning renovations, contracting with landscaping and snow removal services. Prepare service requests from… Show more Oversee and manage day to day operations of a 120 unit garden style apartment complex. Assist management to establish rental rates by surveying local rental rates, Attract tenants by advertising vacancies, obtaining referrals from current tenants, showing units. Maintain property by investigating and resolving tenant complaints, enforcing rules of occupancy. Inspecting vacant units, planning renovations, contracting with landscaping and snow removal services. Prepare service requests from residents. Show less

Cleveland/Akron, Ohio Area

Managing and maintaining all facets of assigned LIHTC / Project Based Section8 apartment communities, responsible for negotiating new leases and lease renewals for an assigned region, interacts with current residents and prospective customers to lease residential single family homes and apartments in Streetsboro Ohio & Cleveland Ohio, received commission on new leases and lease renewals, physical inspections of the property and direct supervision of the property, responsible for the leasing of… Show more Managing and maintaining all facets of assigned LIHTC / Project Based Section8 apartment communities, responsible for negotiating new leases and lease renewals for an assigned region, interacts with current residents and prospective customers to lease residential single family homes and apartments in Streetsboro Ohio & Cleveland Ohio, received commission on new leases and lease renewals, physical inspections of the property and direct supervision of the property, responsible for the leasing of the property; ensuring through effective execution of affordable housing and tax credit guidelines in a professional manner, generating various reports, including but not limited to the weekly vacancy, turnover, annual/interim re-certification, and eviction reports, carries out supervisory responsibilities in accordance with our policies and applicable HUD and OHFA regulations, and Ohio Housing laws. Recommends and oversees the development or redevelopment of assigned properties to increase property attractiveness and improve income flow, establishes and maintains positive tenant relationships to promote 100% occupancy, manage resident relations and community staff, collect rent, schedule and supervise apartment turnovers, approve rental applications, marketing, enhancing property’s reputation, and maintaining physical operations of the communities such as conducting inspections, obtaining bids, contracting and supervising for landscaping, repairs, snow removal services, Direct supervision of the office staff and bookkeeping functions. This includes management of vendors, site billing and processing invoices, fully accountable for all day to day property operations, overseeing and enhancing the value of the property. Show less

Cleveland/Akron, Ohio Area

Responsible for marketing, leasing and pre-leasing of rental units, received commission on new leases and lease renewals, process CMHA / Conventional applications, train and be responsible for directing the work performance by the leasing team, interview and hire employees, establish and coordinate scheduling for leasing staff, maintain daily traffic logs, phone logs & follow up, work with marketing department on the advertising and marketing plan for the property, conduct property and… Show more Responsible for marketing, leasing and pre-leasing of rental units, received commission on new leases and lease renewals, process CMHA / Conventional applications, train and be responsible for directing the work performance by the leasing team, interview and hire employees, establish and coordinate scheduling for leasing staff, maintain daily traffic logs, phone logs & follow up, work with marketing department on the advertising and marketing plan for the property, conduct property and apartment tours with prospective applicants, answer phone’s promptly and courteously and maintain the phone traffic recording for prospect phone calls and visits, maintain acceptable call to visit and visit to application “closing ratio” , complete move in paperwork and follow appropriate procedures, played an active role in the renewal process, knowledge of Fair Housing Laws and regulations. Show less

Cleveland/Akron, Ohio Area

Leasing apartments, daily logging of resident rents, daily batching and bank deposits of resident rents, received commission on new leases and lease renewals, maintaining resident accounts in accordance with “promise-to-pays” maintains property rentals by advertising, filling vacancies, negotiating and enforcing leases, investigating and resolving tenant complaints, enforced rules of occupancy (fair housing guidelines) inspecting vacant units and completing repairs, prepared reports by… Show more Leasing apartments, daily logging of resident rents, daily batching and bank deposits of resident rents, received commission on new leases and lease renewals, maintaining resident accounts in accordance with “promise-to-pays” maintains property rentals by advertising, filling vacancies, negotiating and enforcing leases, investigating and resolving tenant complaints, enforced rules of occupancy (fair housing guidelines) inspecting vacant units and completing repairs, prepared reports by collecting, analyzing, and summarizing data and trends, arrange evictions for nonpayment of rent, worked closely with accounting department, inspecting model apartments and “market ready” units daily to ensure cleanliness , answering incoming phone calls and persuading prospective residents to visit the property, greeting prospective residents and determining their needs and preferences before taking them on a tour, conducting marketing outreach with local businesses to promote the property, process section8 and conventional rental applications, Ensure outstanding customer service to encourage prospective tenants to rent from K & D Management, Recruit new tenants, utilizing creative marketing strategies and utilizing various advertising avenues. Track traffic using Welcome cards and tracking sheet including all walk ins and calls, documenting source of advertising. Follow up with prospective tenants via phone calls, post cards, and interest letters. Complete application process, including all verifications requirements, Complete New resident file and folder including all lease, addendums and verify suite preparations are complete prior to move in. Conduct a final walk through with tenant and complete a move-in form. Complete daily, weekly and monthly reports for Area Manager, including but not limited to: vacancy reports, age delinquent reports, traffic reports, upcoming/current lease renewals and work order reports Show less

Cleveland/Akron, Ohio Area

Coordinate service requests with maintenance staff and contractors, address resident issues with management, ensure work orders are completed and properly logged, maintain locker storage area, responsible for party room rentals, track resident packages, assigned parking garage spaces to residents, worked closely with the exterminator for any resident infestations issues, deliver resident notices, provide outstanding customer service to improve customer satisfaction and relationship, Handle and… Show more Coordinate service requests with maintenance staff and contractors, address resident issues with management, ensure work orders are completed and properly logged, maintain locker storage area, responsible for party room rentals, track resident packages, assigned parking garage spaces to residents, worked closely with the exterminator for any resident infestations issues, deliver resident notices, provide outstanding customer service to improve customer satisfaction and relationship, Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Show less

Certificate, Real Estate Sales

Certificate, Legal Secretary

Diploma, General Education