Carla Dutra Borges Email & Phone Number

Kitimat, British Columbia, Canada

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Burnaby

• Maintained daily business operations by supervising a team of sales associates, surpassing sales goals, solving corporate issues, and overseeing inventory management utilizing diligence, efficiency, and customer service to achieve an 80% customer satisfaction index.• Directed all retail sales floor activities to ensure high levels of customer service excellence.• Established individual and team sales goals dependent on corporate budgets and sales forecasts to maximize salesthrough staff motivation resulting in a strengthened company bottom line.• Oversaw all organizational human resource activities including personnel management, interviewing, hiring,onboarding, training, coaching, and employee evaluation according to key performance indicators.• Managed visual merchandising based on corporate policies including product displays, window displays and stockingas per organizational standards.• Established clear lines of communication as the key contact recipient between suppliers and vendors by securing keybusiness contracts to fulfill organizational needs.• Developed weekly staff schedules in line with payroll policies and business volume to maintain sufficient coverage.

Burnaby

Serra Area, Brazil

FortLev is a national leader in solutions for water storage with a large market share across Brazil and an organizational commitment to social and environmental responsibility. • Coordinated wide-scale finance responsibilities including full-cycle payroll (union and non-union), compensation and benefits management, headcount control and financial management for 1500+ employees across six plants.• Gathered, scanned and sorted organizational mail and payroll documentation using confidentiality when dealing with sensitive information.• Produced electronic and paper record of employment (ROE) documentation for all employees receiving insurable earnings resulting in a 100% completion of all staff ROE records. • Reconciled, filed and remitted all stakeholder payments with 99% accuracy and high attention to detail.• Collaborated with multiple levels of management to support the Payroll team while attending to projects, vacations, absences and increased workload.• Supported the payroll and accounting needs of all Human Resource Managers within six factories located across the country including human resource queries, system implementation, policies and procedures. • Managed all financial aspects of the payroll and benefits' budget planning while liaising with Managers and Directors for final approval from the board of directors. • Answered all payroll inquiries from staff, management and government agencies.• Supervised new employee orientation for onboarding staff members by encouraging positive workplace culture and collaboration to induct new staff into the corporate structure by explaining organizational policies and procedures. • Managed HR procedures for all new hires by preparing personal documentation and drafting job offers.• Established all electronic and physical records for employees by ensuring detail and accuracy in the data entry of all personal information.

Vitoria-Es / Brazil

Responsible for the hiring process, payroll, and benefits management for 1000 employees in 20 construction sites. Coordinated 04 subordinates direct and reported to a Human Resources Executive Director.• Ran payroll procedures for over 500 staff on monthly basis.• Established/maintained employee electronic and physical records; ensured that employee changes were entered correctly and made on a timely basis• Handled termination process with communication to the employee, documentation and payment on time• Facilitated year-end talent reviews with managers and articulated team strengths• Ensured that all new employees were registered on the payroll system on a timely basis• Researched technical payroll issues and provided procedure changes• Provided advice to staff by answering their queries about timesheets and pay slips• Remitted all payroll related payments and Prepared year-end reportsAccomplishments• Restructured the payroll area by conducting staff training, creating procedures, and monitoring employee tasks. Those actions decreased to zero the penalties for routine activities.

Vitoria-Es Brazil

Responsible for hiring process, payroll, and benefits management for 200 employees. Reported to a Human Resources Manager.• Ran payroll procedures for over 200 staff on monthly basis • Ensured that all new employees were registered on the payroll system on a timely basis• Provided advice to staff by answering their queries timesheets and pay slips, as necessary• Remitted all payroll related payments and prepared year-end reportsAccomplishments• Supported the implementation of a private pension plan, explaining the benefits and costs to employees, ending the project with 85% of adherence

Working Towards Pcp - Payroll Compliance Practitioner, Payroll Administrator

Bachelor'S Degree, Business Administration And Management, General