Carla Monroe, Pmp, Csm, Cspo, Cssgb, Cmqoe, Itil Email & Phone Number

Proven ability to align business strategy and objectives for maximum business impact.Coordinate multiple programs and projects:• Data Center Migration Project: led the migration of application and server migrations, documented migration plan coordinating with multiple technology vendors, internal technology teams (Engineers, Storage, and Help Desk) and business teams. Ensured all business requirements and strategies were documented. Ensured the decommissioning of applications and servers were executed without disruption of services for end-users. • Infrastructure Assessment Project: Planned assessment of multiple facilities for infrastructure upgrades. Assessment scope: SD-WAN included reviewing racks for routers and UPS equipment, determining internet speeds and costs. Additional considerations were working with vendors to ensure VLAN structure aligned with the global standard. Major tasks included determining what equipment needed replacement in addition to servers such as switches, access points (APS), UPS, etc... Coordinating with Cabling vendors to complete and categorize the quality of fiber optic cabling was an additional major task. Where cable was CAT5E or below gathered quotes from perspective vendors for replacement costs. • Post-Merger Integration Project: Documented post-merger integration project plans and schedule. Managed RAID logs Report on project acquisition integration status for the Procure to Pay including Accounts Payable work-stream. Reported status on Key Performance Indicators (KPIs). Facilitated lessons learned sessions and incorporated feedback into playbooks for future integrations.

Aiken, Sc, Us

Los Alamos, Nm, Us

Fostered efficiency and trained over one-hundred Human Resources (HR) staff in using quality and project management tools; built and delivered Operational and Delivery Excellence training and coaching on business excellence principles; served as a catalyst for change.• Conducted ongoing Kaizen and rapid process improvement events – resulted in two-fold improvements in productivity, effectiveness, safety, and waste reduction.• Led process improvement efforts for Human Resources Transformation to expand quality culture across the organization.

Albuquerque, Nm, Us

Oversaw the implementation of mission-critical technologies and managed project budget in the digits.• Managed vendors and third-party contractors in meeting high-priority tasks and milestones, monitoring performance to KPIs. • Implemented process improvements to optimize the performance of cross-functional IT and analytical teams.• Communicated timely status updates to senior executives, participated in steering committee meetings and produced concise reports that supported decision-making.

Rockville, Maryland, Us

Directed the daily activities of 10+ Project Managers (14 different work-streams) and other support staff for the $10 million+ MMISR modernization project for the client, New Mexico Human Service Department – MMISR; chaired the joint PMO leadership meetings weekly.• Mentored, supported, and tracked feedback from Project and Implementation Managers for weekly and monthly status reports and presented to the client – led to high satisfaction and managed client expectations.• Assessed, identified, and tracked project risks and issues, offering remediation to business stakeholders. • Technical Scope: vendor on-boarding, organizational change management, communication management plan, communication matrix, requirements definition documents; provide input, support/ review plans for deliverable owners for the following: configuration management plan, asset management plan, capacity management plan, interface management plan, service orchestration plan in addition to other plans as needed

Albuquerque, Nm, Us

Oversaw the implementation of mission-critical technologies and managed project budget in the digits.• Managed vendors and third-party contractors in meeting high-priority tasks and milestones, monitoring performance to KPIs. • Implemented process improvements to optimize the performance of cross-functional IT and analytical teams.• Communicated timely status updates to senior executives, participated in steering committee meetings and produced concise reports that supported decision-making.

Brookfield, Wisc., Us

Ensured overarching support to clients State of New Mexico and the State of Texas, encouraging consistent open communication, transparency, and feedback for seamless cross-collaboration among teams, departments, and other stakeholders.• Subject Matter Expert guiding and collaborating with the Center of Excellence leadership team in documenting best practices for the Center of Excellence in Organizational Change Management, Project Management, Cost-Benefit Analysis (CBA), and Alternatives Analysis.• Provided high-quality support for Independent Verification and Validation (IV&V) Services (State of Texas – Child Support Enforcement) on project management, quality management, change management, requirements management, system, and acceptance testing, data management, and operational oversight activities.

Santa Fe, Us

• Developed project tasks for implementation of statewide broadband for k-12 schools• Managed vendors providing data collection services and implementation services • Analyzed data and facilitate data sharing with stakeholders• Developed strategies for implementing broadband deficiencies statewide

Santa Fe, Nm, Us

*Make decisions regarding day-to-day activities such as assigning are reviewing project tasks, resource management within the scope of the project, and approving deliverables for review with the customer.*Works closely with end-users to clarify and document requirements.*Conducts risk analyses for proposed projects. *Establishes measurement criteria to assess project effectiveness/success.*Manage project budgets*Participate in/lead the development of the Request for Proposals*Assembles project teams and arranges for any necessary project resources.*Creates/manages the work breakdown structure (WBS).*Makes project assignments, while providing leadership to the project team, managing project scope and ensuring the quality of deliverables.*Monitors, communicates, and reports project status against expected business results.Maintains ongoing communication with customer(s)/stakeholders during the course of the project to ensure that they are up to date on project status*Conducts project close activities (e.g., creates closeout plan and report, arranges for post implementation review).*Coordinate / Participates in Change Control activities.*Evaluates performance of project team members.*Manages vendors in the context of project scope.*Started IT Project Management Office (PMO)*Trains, mentors, and develops team members as needed*Ensures maintenance of project library.*Participates in contract preparation activities. *Participate at a leadership level with Technology Department Strategic Planning Process.*Coordinate with construction project managers on new construction and remodels to ensure technology infrastructure is available and meets pre-defined requirements.

Framingham, Ma, Us

*Facilitated implementation of managed print solutions implementations. *Coordinated the ordering of multifunctional devices and accessories through the supply chain. *Conducted installation planning, actual device deployment, device removal, communication planning and deployment*Coordinated training planning, curriculum development and training delivery.

Dania Beach, Fl, Us

*Conducted stakeholder and needs analysis and developing appropriate training curriculum and communication materials based on individual and group needs*Used systematic, disciplined and data driven methods that get to root causes, in order to solve problems, analyze data and improve processes such as six sigma methodology.*Effectively negotiated to achieve agreement and buy-in from multiple levels of management*Developed standard project management templates for the organization*Coordinated system changes between the information technology department and financial - accounting business processes

Houston, Texas, Us

*Conducted stakeholder and needs analysis and developed appropriate training curriculum and communication materials based on individual and group needs for Web Service Application Project*Developed crosswalk for current to future user roles and permissions for technical solution*Collaborated with project stakeholders to develop project performance indicators (output and outcome measures)*Developed and administered end user and project surveys to assess quality of deliverables at the end of project phases*Created system user guides for partners and customers to support technical solution implementation*Created and updated onboarding procedures for new contractors to minimize ramp up time

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*Led organizations effort to implement the organizational management system based on the Florida Sterling/National Baldrige Management Model*Coordinated agency wide team building efforts by ensuring appropriate staff are trained and proficient in facilitation and process improvement tools and techniques through organized training and coaching*Coached and trained team leaders/ project leaders on measurement development, process management and process improvement methodologies*Conducted organizational program and process assessments, organizational studies, and workflow analysis as inputs into strategic planning process*Facilitated and mediated public meetings of land developers and stakeholder to ensure all interests were considered.

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*Conducted program assessments and organizational reviews based on the Malcolm Baldrige and Florida Sterling Criteria for Organizational Performance Excellence*Successfully led project teams of 10 or more, with members located remotely*Administered and analyzed employee satisfaction and engagement results to provide senior leadership aggregated and actionable data and feedback to include in improvement plans*Conducted statewide conflict resolution and team building session within programs experiencing a decline in employee satisfaction and engagement, as discovered during analysis of surveys, human resource metrics (investigations, absenteeism, tardiness, sick leave, etc.)*Led system conversion project from databases and legacy system to a custom built enterprise wide system.

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*Coordinated a statewide initiative to ensure a medical support provision was ordered by Florida Courts and enforced by the Florida Department of Revenue in all child support cases*Aligned process goals, management and improvement activities to support the strategic direction of the agency*Gathered business, functional and technical requirements from business process owners and other stakeholders to create requests for changes to the SAP based Child Support Enforcement Automated Management System (CAMS).*Managed a minimum of four legislative implementation project teams concurrently, from initiation to close-out. -*Established actions plans, managing team tasks, activities and timeframes and deadlines. Developed forms, rules, process diagrams and maps*Reviewed and updated technical and functional specifications to ensure documentation accurately reflected system functionality*Participated in UAT testing*Reviewed deliverables from contracted vendor to ensure system accuracy based on defined requirements

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*Prepared change and enhancement requests for the Child Support Enforcement Automated Management System (CAMS), which involved gathering requirements to ensure the system maintained compliance with federal and state statutory requirements*Constructed and revised business process flows to visually display requested changes. Constructed and revised business process flows to visually display requested changes.*Analyzed the validity of system requirements by participating in user acceptance testing and post production testing of the SAP based automated system*Coordinated reviews of impact analysis as received from vendor of pending changes with senior management staff and the appropriate processes; testing, training and other stakeholders as appropriate.

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*Determined need for process improvements utilizing various process improvements tools and techniques which included benchmarking of other states and state agencies to determine best practices*Led 4+ teams simultaneously with 15+ FTE within a matrix organization *Prepared and presented proposals for process improvements to senior leaders*Wrote legislative concepts and statutory changes to establish or amend Florida State Statutes to support performance improvement initiatives.Improved insurance process using Six Sigma MethodologyLed teams from the ideas phase through post implementation review and follow-up

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*Determined need for process improvements utilizing various process improvements tools and techniques which included benchmarking of other states and state agencies to determine best practices*Reviewed data received for insurance companies to determine if delinquent child support cases met eligibility requirement to attach a child support lien on pending payments*Negotiated settlements with insurance companies, non-custodial parents and attorneys to pay off child support delinquencies from insurance settlements*Negotiated the largest settlement payment in the history of the national Child Support Lien System*Recommended and implemented program and process changes that resulted in quality improvement of the child support insurance lien program *Collaborated with insurance companies to facilitate data matching and program improvements which lead to an increase in return on investment for the insurance lien program.

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*Reviewed requests for budget amendments and transfers between appropriation category or budget entity authorized by the Florida Statutes, and recommended actions to the appropriate authority*Wrote budget legislative requests and submitted to legislature for approval*Supported budgetary process by creation of procedures, templates and time frames to ensure quality and efficiency

Bachelor'S Degree, Intergrated Studies (Geography / Political Science)

Associate'S Degree, Business And Geography