•Report directly to the Director of the Housing Improvement Programs, Construction & Rehabilitation •Receive and log all client communication•Provide general company information to clients as it relates to servicing, address inquiries and refer clients to outside resources i.e., Heater Hotline, Weatherization program, LIHEAP, Rental Assistance, etc.•Daily communication with Inspectors, contractors and personnel from other departments i.e., Legal Dept., HR, Finance/Budget, etc.•Schedule, attend and participate in various weekly team meetings•Schedule site visits and phone conferences•Represent the Director effectively at meetings•Record, transcribe and distribute meeting minutes•Provide office support to teams of Inspectors, Supervisors and contractors•Work collaboratively as a liaison with the Adaptive Modification Program, Scheduling and Central Intake Unit•Examine case history then generate and analyze reports pertaining to discrepancies•Manage, delegate, investigate and resolve client service issues•Analyze dashboards and notify Inspectors and Supervisors to review and approve products and change orders•Monitor the response time of Inspectors and Supervisors to client complaints •Generate client cancellation and overcost letters •Research, prepare, evaluate and track data in Excel and PowerPoint•Review literature, evaluate efficiency of current operations and submit recommendations for improvement by oral or written reports•Prepare rough drafts of communication for the Director •Assume responsibility for any assigned special projects

• Supervised and managed the Autistic Support Resource Room• Scheduled and instructed social skills classes to itinerant autistic support and supplemental autistic support students• Created and implemented the social skills curriculum• Created, updated and managed all digital time sensitive legal documents for a caseload of 20-25 students • Maintained daily correspondence with students, parents, teachers, administrators, school psychologists, guidance counselors, agencies and child advocates.• Scheduled and facilitated all meetings• Proctored annual exams (Keystone and MAP)• Attended professional development and completed annual trainings• Taught the summer program

• Supervised and managed classroom environments in elementary, middle and high schools• Provided instruction and facilitated learning• Maintained a safe and orderly environment• Maintained established routines of the school and classroom procedures• Communicated effectively with parents, teachers and administrators

• Drafted and edited all correspondence (i.e., memos, invoices, reports, emails, etc.)• Scheduled appointments, staff meetings and maintained calendars• Managed financial records, searched vender discrepancies, verified reconciliations and reports to Treasure• Answered phones and greeted visitors• Provided services to the homeless

• Instructed 15-20 students in all major subject disciplines: language arts, math, social studies, handwriting, computers and character development utilizing theory-proven instructional methods, thematic units, interactive field trips and special guests.• Administered assessments: Fountas and Pinnell Reading Assessments, Dibels, Everyday Math and MAP (Measures of Academic Progress)• Developed curriculum with team and curriculum mapping via Atlas Rubicon• Conducted annual literacy workshop, Open House/Back to School Night for parents, new parent receptions, admissions testing, and admissions receptions• Collaborated regularly with administrators, faculty, specialists, and parents• Maintained teacher webpage and electronic portfolio• Trained and mentored assistant teachers, student teachers, and student projects• 2014 Recipient of the Preparing Boys for Life Award

Spent four years (summers only) as a Head Counselor prior to becoming the Administrative Assistant and CIT Coordinator.