Carla Kellerman Email & Phone Number

West Chester, Ohio, United States

United States

West Chester, Ohio

Fairfield, Ohio

Cincinnati, Ohio

Cincinnati, Ohio

Cincinnati, Ohio

Provide support to assigned group of customers and Account Managers. Assist internal sales staff with questions, problems, and concerns. Enter customer orders. Verify product availability. Work with Supply Chain to ensure orders are released in a timely manner. Coordinate with credit department to set up new customer accounts. Create and manage pricing records. Manage lead times and order extensions. Research and resolve charge backs. Other projects as assigned.

Cincinnati, Ohio

Served as primary customer service contact for major accounts. Entered customer orders, verified product availability and worked with Supply Chain departments to ensure timely delivery of the customer’s order. Worked with outside sales team to ensure Customer satisfaction. Assisted the Credit Department with closing out open invoices. Generated performance reports on a daily and monthly basis. Resolved discrepancies and problems to the approval of the customer.

Cincinnati, Ohio

Handled customer accounts including customer relations, receiving phone calls, verifying price and availability of products, and recording orders. Contacted vendors for price and availability quotes. Responsible for data entry of customer orders, purchase orders, and other information. Resolved customer and vendor problems and complaints. Monitored account activity regarding purchase orders, shipping, and receiving of product. Involved in company’s ISO endeavors.