Carla Lloyd Email & Phone Number

As a Director, I have led a team of over 200 employees across western Canada, overseeing all aspects of operations, sales, and customer service. I am passionate about creating a culture of excellence, innovation, and collaboration, where everyone is empowered to contribute to the company's vision and goals.With over 18 years of experience in the retail & sports/entertainment industry, I have developed a strong set of skills and competencies that enable me to deliver results and drive growth. Some of these include: Strategic and creative thinking: I constantly seek new ways to improve processes, systems, and products, and to optimize resources and opportunities. I have successfully launched and managed multiple initiatives and projects that have increased revenue, customer retention, and brand awareness.Leadership and performance management: I coach and mentor my team to achieve their full potential, and to foster a positive and productive work environment. I set clear expectations and KPIs and monitor and evaluate performance on a regular basis. I also recognize and reward excellence and achievement and provide constructive feedback and support.Customer experience and partnerships: I understand the importance of building and maintaining strong relationships with customers and external partners, and of delivering exceptional service and value. I have established and nurtured long-term partnerships with key clients & vendors and have ensured customer satisfaction and loyalty through various channels and strategies.