- Country responsibilities: Ecuador, Bolivia, Argentina, Uruguay, Paraguay, Peru (shared) and Chile (shared). Provided additional support to teams in Colombia, Mexico and Brazil.- Volume and revenue growth for TOEFL and GRE portfolio of test and preparation products. Drove TOEFL volume growth in priority countries: doubled Bolivia volume over 10 years, grew Ecuador volume by 15% since pandemic in a flat market, taking share from competitors- Gaining recognition, acceptance and use of new TOEFL and GRE programs/services with clients. Won recognition for TOEFL iBT Home Edition in all institutions, for TOEFL Essentials by Ministry of Education inEcuador, for TOEFL iBT by ECUATESOL. - New client acquisition, client business development partnerships and revenue growth, regular client engagements. Recruited 60 new clients in the last five years: 30 universities, 20 schools and 10 agents/companies. Converted 28 clients into exclusive TOEFL clients, persuaded 12 clients to start using TOEFL among other tests. - Promotion of TOEFL/GRE in conferences, fairs and international education events.- Developing/delivering teacher, student and parent workshops/webinars in schools, universities and other forums. Delivered over 25 teacher workshops and over 40 student workshops every year. - Leveraging Bilingual and Internationalization programs from governments to drive new business opportunities- Key contact and problem resolution hub for students, parents, teachers, schools, universities and test centers- Training and auditing test center administrators and proctors. Expanded test center network by opening 8 new test centers in new client universities- Established direct voucher sales loyalty model with key clients, grew direct voucher sales to 25% of volume in region- Created B2B institutional business model with bulk volume sales/registrations for captive university students- Worked with clients to help them develop their own preparation courses for TOEFL iBT.

- Built strategic partnerships with clients based on trust/loyalty leading to 100% renewal of all contracts- Evaluated market trends, segmented target audiences and repositioned products for greater customer conversions- Created promotional materials, organized events, participated in fairs and conferences to promote products- Effectively positioned Pearson Longman’s materials for client success, promotions and events- Worked with professors and language experts to ensure continued product fidelity and quality.- Created and delivered training for the sales consultants, to help them maintain and grow business with clients

- Served as English Coordinator for the college program of the most prestigious International School in Ecuador- Led the recruitment, training and onboarding of native English teachers, and implemented high bilingual standards- Coordinated curriculum development and selection of course materials based on modern English education trends- Led direct marketing and networking with universities and teachers in the U.S. and with international organizations

- Taught grades 5 and 6 of the International Baccalaureate (IB) ESL (English as Second Language) program- Planned and delivered English classes to foster effective learning with a fun, interesting experience for students