• Revenue Manager for 7 casino hotel properties owning, implementing and measuring property yield strategy using Duetto Gamechanger, Scoreboard and Blockbuster. • Maintain strong working relationships with property leadership in Hotel Operations, Property Management and Casino Marketing.• Conduct bi-weekly overview and strategy calls with hotel operations and casino marketing leaders.• Collaborate among key departments to reveal opportunities and promote adoption of a revenue… Show more • Revenue Manager for 7 casino hotel properties owning, implementing and measuring property yield strategy using Duetto Gamechanger, Scoreboard and Blockbuster. • Maintain strong working relationships with property leadership in Hotel Operations, Property Management and Casino Marketing.• Conduct bi-weekly overview and strategy calls with hotel operations and casino marketing leaders.• Collaborate among key departments to reveal opportunities and promote adoption of a revenue management culture. Show less

• Manage portfolio of enterprise and strategic casino clients starting with onboarding.• Develop and maintain strong client relationships ensuring client satisfaction and success in using SaaS products.• Identify opportunities for ongoing training to ensure full adoption, usage and renewal by each client. • Conduct analysis of client business challenges, needs, competitive landscape and future plans to improve how Cendyn/ Rainmaker products can address those… Show more • Manage portfolio of enterprise and strategic casino clients starting with onboarding.• Develop and maintain strong client relationships ensuring client satisfaction and success in using SaaS products.• Identify opportunities for ongoing training to ensure full adoption, usage and renewal by each client. • Conduct analysis of client business challenges, needs, competitive landscape and future plans to improve how Cendyn/ Rainmaker products can address those needs and increase ROI.• Serve as the customer advocate and provided feedback to data science, product management and development teams to make changes and improvements for clients.• Work remotely using phone calls, emails and video conferencing for client discussions, training, and demos to connect with clients. Domestic and international.• Travel to client properties as needed for in-depth training and discussion.• Experience using SQL, ZenDesk, Salesforce and Jira. Show less

• Responsible for hotel yield at Beau Rivage, Gold Strike Tunica and MGM National Harbor, Maryland.•Increased revenue per available room by at least 4% for six consecutive years.• Managed day to day hotel yield including forecasting, pricing and casino segment strategy.• Prepared 90 day forecast and hotel performance reports weekly.• Led weekly hotel yield strategy meetings with Executive team of each property.• Identified trends, future need periods and obstacles to… Show more • Responsible for hotel yield at Beau Rivage, Gold Strike Tunica and MGM National Harbor, Maryland.•Increased revenue per available room by at least 4% for six consecutive years.• Managed day to day hotel yield including forecasting, pricing and casino segment strategy.• Prepared 90 day forecast and hotel performance reports weekly.• Led weekly hotel yield strategy meetings with Executive team of each property.• Identified trends, future need periods and obstacles to achieving goals.• Completed annual hotel room and revenue budget.• Reviewed group/convention activity ensuring all revenue opportunities were met and room inventory guidelines followed.• Worked on implementation of Rainmaker Guest Rev (revenue optimizationsoftware) for Gold Strike, Beau Rivage and National Harbor. Including training and buy-in for all departments affected. Show less

• Developed and implemented hotel yield strategy for transient, casino and convention segments of business. Worked with key departments to guide them through changes.• Collaborated with digital marketing team using data analysis to determine target customers by market for hotel stays.• Collaborated with Rainmaker and Opera teams to complete first time integration of the two platforms.

• Responsible for hotel front of house. Departments included - front office, reservations/PBX, valet, bell services, transportation and spa.